Applying Six Sigma and Lean within Services and Transactional Environments

For Executives, Leaders of Quality Teams and Others Interested in a Basic Introduction to Six Sigma
If your company is like most, Six Sigma and Lean are finding their way into your business. You've heard your customers, vendors, even employees talking about it. What are performance improvement programs and how can they help your organization?
Come see what Six Sigma and Lean are all about and how they can be applied within service and transactional environments. This workshop is designed to help business leaders gain a basic understanding of the methodologies, share case studies from different industries and learn what it takes to get started with a deployment. What you can expect to learn:
• Practical and literal translations of Six Sigma and Lean and their evolution into modern business
• What types of companies are best suited for Six Sigma and Lean, and have the greatest potential for success
• Basic understanding as to how these methodologies are being used within the service and transactional environment.
• Steps involved with the DMAIC approach to problem solving
• Roles, responsibilities and skill set for each member of a Six Sigma community.
Workshop Leader: David Silverstein, CEO, Breakthrough Management Group, the world’s fastest-growing performance improvement training and consulting firm. A seasoned business leader, executive mentor, master black belt and six sigma deployment coach, David helps companies develop and execute performance excellence strategies, as well as measure their success. His work also spans several domains outside of six sigma, including his “new core competencies” for executive leadership and BMG’s unique Total Performance Improvement model.

Process Management, The Most Powerful Six Sigma Methodology

Many Six Sigma programs only generate “pockets of excellence.” DMAIC and DMADV projects by themselves will not create sustainable organizational change. Process Management is the methodology that links improvement and design efforts directly to the management system and to organizational strategy. It allows organizations to complete a difficult transformation to one in which the entire organization is continuously focused on ensuring the customers’ needs for effective process performance and the business’ need for efficiency and profitability.
Process management includes a set of tools to document, measure, monitor, and control processes. It establishes ongoing accountability for managing entire cross-functional processes to satisfy customer CTQ’s and process goals, and explicitly ties the y’s (the results measures of the processes) to the strategy of the organization
The workshop will cover and define:
• What process management is, why it is important
• How process management relates to process improvement, process design, and strategic planning
• Organizational roles and responsibilities for each step in the process management method
Participants will learn how to establish a process management system in their organization.
Workshop Leader: Rohit Ramaswamy, Ph.D, Consulting Affiliate, Oriel Inc. Rohit has worked in the Six Sigma and Quality field for 15 years. He has developed and taught Six Sigma programs and trained and certified Master Black Belts in a variety of industries including Financial Services, Telecommunications and Transportation. Prior to his Six Sigma experience, Rohit worked at AT&T Bell Labs, where he developed design methodologies for AT&T’s service processes. Building a Measurement System in a Service and Transactional Environment

The Art and Science of Building a Measurment System in a Service and Transactional Environment

At first glance the service and transactional world seems to be ‘data rich’. After all – leaders have spent millions on software and databases to operate their businesses. Those systems should be full of data that we can use to drive Six Sigma projects. But these systems aren’t Six Sigma savvy and all too often they are full of useless or erroneous data. This workshop is a hands-on exploration of what you can do about it. We’ll look at the critical-to-success factors in establishing a measurement system to support Six Sigma in a non-manufacturing setting. We’ll compare some of the popular tools that you can use to assemble and scrub data. If you’ve ever found your Six Sigma efforts mired because of insufficient data, or too much of the wrong type of data, this workshop is for you.
What you can expect to learn includes:
• Why many transactional/service Six Sigma projects fail
• Special considerations for Six Sigma in transactional/ service projects
• Building information systems that support Six Sigma initiatives
• Reducing the costs of capturing the right type and volume of data needed
• Extracting data from existing information systems for Six Sigma projects
• Tying information systems into statistical analysis software like MINITAB and other enterprise reporting systems
Workshop Leader: Evan J. Miller, President & CEO, Hertzler Systems Inc. Evan was first involved in Six Sigma with Motorola and its supply base in the late 1980s. Under his guidance Hertzler Systems has become the leader in building data infrastructures for Six Sigma, particularly in the difficult areas of service and transaction applications. As a leader in the industry, Evan has delivered presentations to industry organizations such as ASQ, ISSSP and Society of Plastics Engineers, to name a few.

Speeding up the Project Cycle and Gathering Quality Data through Project Management Tools

Free Path Manager and Workbench perpetual software licenses valued at $1,499 for every Workshop attendee
Have you ever considered the Non Value added time a practitioner spends in conducting a Lean Six Sigma project? Have you ever witnessed, or experienced the time a practitioner spends managing the tools and data in their project? Have you ever thought there must be a better way? SigmaFlow will explain how to improve project cycle time and results by applying software tools and project techniques developed by practitioners for practitioners. The techniques and products reviewed during this session are included with admission and are designed to be part of your everyday workflow.
What you can expect to learn:
• Connecting the dots, controlling your data instead of it controlling you.
• Getting new tricks from an old dog, enhanced application of classic tools
• Project attitude, using the tools and a practical attitude to focus our efforts
• It’s the results that count, using the tools and techniques to get what we want
Workshop Leader: Jay Holstine, President and CEO, SigmaFlow brings best practices to process improvement through leadership roles in consulting, industry and software development. SigmaFlow’s desktop and enterprise solutions elevate corporate process improvement initiatives to a significantly higher level, reducing learning curves and project completion time, while improving results and cost efficiency. Global corporations, such as Albertsons, ConocoPhillips, First Data Corporation, Pratt & Whitney, and Tyco International, are already deriving results from SigmaFlow’s integrated toolkit for Best Practice Management, Sarbanes-Oxley, Six Sigma, Lean, Statistics and Simulation.

Innovative Approaches to Lean & Six Sigma to Drive Outstanding Corporate Performance

Lean Six Sigma is evolving toward a total Operational Excellence discipline that incorporates other synergistic methodologies like Kaizen, Goals Deployment, Waste-Free Manufacturing and Balanced Scorecard. What are they?
How do they fit? How can you put them to work in your organization? Since there's no single panacea to achieve corporate performance excellence, you
need to consider a multi-pronged strategy. Join us for a highly informative and interactive session in the context of a global manufacturing case study.
We'll offer insight into these thought-provoking topics including:

Why the "Big Y?"

Top Down or Bottom Up?

The Grand Canyon of Strategy
ABOUT YOUR WORKSHOP LEADER: David Boghossian, Founder PowerSteering Software. David has more than 20 years of consulting and hands-on
experience in Six Sigma and Business Process Improvement. He pioneered the use of "Hoshin" and Strategy Deployment tools for corporate strategy
execution, a core tenet of the PowerSteering solution set. He is a frequent author and speaker about "How to Drive Six Sigma into Your Organization's
DNA."

Synchronizing Lean Six Sigma and Design for Lean Six Sigma to Service and Transactional Enterprises

“Organizations worldwide continue to rely on Lean Six Sigma (LSS) and Design for Lean Six Sigma (DFLSS) as strategies for enhancing value delivery for their customers and improving their top and bottom-line.” However, significant and frequent gaps exist between expected and actual benefits. The causes for such gaps are complex and include inadequate front-end planning, a lack of executive ownership and infrastructure, selecting the wrong projects and people to lead these projects, cultural and change management issues and others. The continued commoditization of LSS and DFLSS by service providers also contributes to reduced benefits.
This workshop will present:
• A compilation of best practices from Government, Industry and Academia
• The key activities and outcomes within each of the three major deployment phases of "Initialization," "Execution," and "Assessment" to achieve the greatest customer and business impact within the shortest period of time.
Whether your enterprise has begun its journey or is considering embarking on one, this workshop will provide timely, specific and practical recommendations, based on best practices, to ensure that the business results you need are, in fact, realized.
Workshop Leader: Lee Pollock, Director of Lean Sigma Programs, Air Academy Associates. Lee has served key positions within industry, government, and academia. In 2000, he joined Air Academy Associates and has directly supported the integration of Six Sigma into the business operations at such notable corporations as Raytheon, Lockheed-Martin, Nova Chemical, Perkins Elmer, Bombardier, Sony, EMC and Biovail. Lee successfully managed both the Lean and Six Sigma program activities for GlaxoSmithKline at nine international sites.The Basics for Six Sigma

The Basics for Six Sigma

Unmissable opportunity for Potential, New Users and Beginners in Six Sigma to get the answers to their fundamental questions and raise issues for discussion including:
• Planning
• Infrastructure development
• Managerial preparation
• Lean versus Six Sigma
Facilitator: Sigma Breakthrough Technologies

Achieving Long-Term Success

Inviting Master Black Belts, Six Sigma Champions and above to brainstorm and discuss the latest issues for Lean and Six Sigma deployment in Services.
Facilitator: Breakthrough Management Group

The 2nd Annual Six Sigma in Service & Transactional Environments conference will bring together senior-level quality and process improvement professionals from a broad range of organizations.

One of the key benefits of attending this conference is the networking opportunities you will find.

Organizations wishing to take further advantage of these opportunities should contact Vijay Bajaj of WCBF about taking an exhibition booth or sponsoring one of the lunches, breaks or evening receptions.

E-mail : vijay.bajaj@wcbf.com

WCBF invites all professionals looking to learn and benchmark with real project examples of Six Sigma within a service or transactional environment to achieve and maintain process excellence.

Don’t miss out if you are a:

• CEO, CIO, COO

• VP/ Director of Process Improvement

• VP of Operational Excellence

• Head of Operations

• Head of Quality

• Head of Continuous Improvement

• Six Sigma Deployment Leader

• Six Sigma Champion

• VP / Director of Six Sigma

• Master Black Belt or Black Belt

• Lean Leader

Plus those with functional responsibility for driving quality in:

• Sales & Marketing

• Customer Service

• Human Resources

• Finance & Accounts

• Shared Services

• IT & Information Management

• Organizational Development

Don’t miss this unique conference to find out what it takes for your organization to succeed!

Venue:

Scottsdale Resort & Conference Center

7700 East McCormick Parkway

Scottsdale, AZ 85258

Reservations

Main Resort: (480) 991 9000

Room Reservations: 800-528-0293 during business hours. 7:30am to 7pm Monday through Saturday.

Website at http://www.thescotssdaleresort.com

Find out why the Scottsdale Resort & Conference Center has long been regarded as one of the nation's finest meeting and resort facilities.

Travel & Accommodation

Hotel and travel costs are NOT included in the registration fee.

However, WCBF have negotiated reduced rate accommodation with the hotel at $185++ per room per night.

When booking please quote “WCBF Group”. The Cut-Off date may be extended, please visit the website http://www.wcbf.com/quality/5014/#travel for an update. Reservation requests received after this date will be accepted on a space available basis at the hotel's published rates.

The conference experience is unique, but we can still provide you with the documentation of the event you missed! Please visit the "Workbooks, Tapes, CDs" section on the left hand vertical menu on our website.