Understanding Lean Six Sigma in Healthcare – The Basics
Lee Adanti, Master Black Belt, Breakthrough Management Group

For Executives, leaders of quality teams and others interested in a basic introduction to Six Sigma

Healthcare professionals take pride in delivering exceptional patient care. However, providing quality care is increasingly difficult with rising costs, shrinking budgets and the shortage of talented staff. Where healthcare organizations struggle to maintain high levels of patient satisfaction, Lean Six Sigma can help.

Six Sigma means different things to different people. It is a philosophy, a vision, a toolbox of analytical problem-solving techniques, a disciplined methodology, an overall management system, and an aggressive goal. It requires dedication and total commitment from the organization and the community that supports it.

This workshop will answer the basic questions “What is Six Sigma?” and “Why Six Sigma?” and review its application and impact on healthcare.

Key topics to be covered are:

1. How Lean Six Sigma is used in healthcare organizations
2. Examples of successful health care deployments
3. Types of results organizations can typically expect to see from Lean Six Sigma
4. The DMAIC approach to problem solving
5. The roles, responsibilities and needs of each member of the Six Sigma community
6. How the cycle of culture change relates to deploying Six Sigma

About your Workshop Leader:

Lee Adanti has a proven track record of over 20 years of progressive leadership experience in developing, teaching, and implementing all of the Quality, Reliability Engineering and Six Sigma disciplines throughout business and industry. He has trained over 2500 practitioners and led over 150 projects, including a Black Belt project at ALCOA that led to the first ever Chairman’s (Paul O’Neill) Award recognition in engineering, for the application of statistical methods.
Prior to joining BMG, Lee was a MBB and senior consultant for Smarter Solutions, Inc. where he consulted to clients and provided DMAIC Champion, Black Belt and Green Belt training with rave reviews from students. Lee also initiated the transactional DFSS development work at Smarter Solutions.
As an MBB for Quicken Loans, Lee led an 1,100 employee deployment including 10 Black Belts, toward the integration of Customer Based Six Sigma in Mortgage Banking. Lee was also responsible for developing and implementing a three-year Six Sigma training and application plan, and leading the pursuit of the Malcolm Baldrige National Quality Award (MBNQA).
During his 12 years at Ford he was an original member of the Corporate Statistical Methods Council led by Dr. W. Edwards Deming. His work led to Ford achieving he highest reliability component, subsystem and systems validation rate (90/90) for a truck launch, setting a new Ford benchmark.
With 15 years at Luftig & Warren, he developed and delivered DMAIC and DFSS training in statistics, quality and reliability globally, where he consistently received the highest ratings from clients. Lee has also developed and co-authored workbooks on Experimental Design (DOE) and Industrial Statistics, Total Asset Utilization (TAU), Reliability Road mapping and Statistical Process Control.

Strategic Six Sigma in Healthcare
Align your Six Sigma initiatives to deliver results and Case Study of Quest Diagnostics Six Sigma experience

Today, Six Sigma is no longer about to simply quality and consistency within isolated projects. It is about improving your entire business. By applying a strategic and business-oriented approach to your initiative, Six Sigma can become an essential foundation to not only drive new value and process improvements but also to more effectively align each area of your organization to key strategic goals. A strategic Six Sigma for business approach can help teams deliver a far greater return on investment and achieve deeper executive support much sooner in their initiatives.

In this sessions, learn how a Strategic Six Sigma approach in healthcare can

Align administrators, executives and physicians with shared business goals

More effectively engage key stakeholders to a culture of continuing improvement

Leverage your compliance infrastructure as a foundation for new process improvements

Allow effective solutions to be recognized more quickly and shared more widely across teams, hospitals and geographies

Provide continuing visibility into improvement process investments and strategic results for new levels of management, control and innovation

Gain new value and more rapid results from contributing systems and methodologies already in place

This workshop will also cover an in-depth case study of Quest Diagnostics’ Six Sigma program and how it has applied this approach to a successful deployment in over 35 locations that generated $400 million dollars in actual benefits. Their current resource includes 125 Black Belts, 30 Master Black Belts and 700 certified Green Belts. These resources have closed over 3000 projects and continue to maintain an active portfolio of 600 projects. The key learning’s from the Quest Diagnostics experience show that Six Sigma can make a big impact in any organization with the right deployment plan and key people to support the initiative.

About Your Workshop Leaders:
Instantis is the leader in Enterprise Performance Improvement software for initiatives like Six Sigma. Instantis solutions support an entire community of healthcare leaders like McKesson, Abbott Laboratories, Quest Diagnostics, Cardinal Health, Yale New Haven Health, North Shore Long Island Health System and many more to better achieve their overall improvement and strategic objectives.

Prasad Raje, Ph.D is the CEO of Instantis and brings 19 years of experience in technology and over 4 years of experience in overseeing the deployment of software technology for Six Sigma to dozens of global corporations worldwide.

Yuni Kwon, CPA, J.D, is the manager of Six Sigma at Quest Diagnostics with responsibility for managing the project pipeline, project replication, training Green Belts & Black Belts, managing project tracking software, validating project financials, and reporting all Six Sigma results to upper management.

Lean Six Sigma Integration

Six Sigma and Lean have hit the healthcare sector by storm. Many organizations have realized outstanding benefits through the implementation of either Lean or Six Sigma. A few organizations have even tapped into the synergistic value of integrating Lean and Six Sigma. However, still many organizations are struggling to understand how Six Sigma and Lean fit together, what order should they be implemented and how to operationalize an integrated Lean Six Sigma effort. This workshop introduces a phased approach to Lean Six Sigma integration based on states of your current processes. Rather than prescribing a cookie cutter approach to Lean Six Sigma deployment this workshop will help you assess your own process states to tailor a deployment plan that fits your organization. Three process states will be investigated; chaos, stabilization and optimization that lead distinct Lean Six Sigma approaches. A Lean Six Sigma deployment roadmap will be introduced to provide the framework for the implementation through your own organization. A number of healthcare process scenarios exercises will be provided to internalize the Lean Six Sigma roadmap and then sufficient time will be provided for reflection on your own processes. Outcome from this workshop will be a plan of attack for the processes within your own organization.

Mary Duck, University of Michegan Health System
Ruste Wilke, Angela Hospice Home Care

About your workshop leaders:
Ruste Wilke has been a registered nurse for 20 years. With undergraduate degrees in psychology and nursing and a master’s degree in gerontological nursing from the University of Michigan, Ruste has held a variety of management, consulting and teaching positions in regulatory, educational, long term care and hospice care settings. Ruste currently works at Angela Hospice Home Care, Inc. in Livonia, MI as the Quality Improvement and Education Manager where she has developed a Six Sigma-based Quality Management program. She is a senior member of the American Society for Quality and speaks on both aging-related and quality issues at state and national conferences.

4 Tools to Improve ANY Process!
How to hit the ground running with the power of two world class methodologies behind you!

When you think of quality in healthcare, who comes to mind? The Mayo Clinic, The Cleveland Clinic, Johns Hopkins? Each of these organizations have something in common…they use the proven methodologies of Six Sigma™ and Lean as an approach to continuous improvement. These organizations are not unique in their situations…There are 2 truths that allow us to utilize these proven tools in any healthcare organization:
– Everything is a process
– All processes have inherent variability

This interactive workshop will give you the opportunity to gain hands on experience with the use of 4 powerful tools from the Six Sigma and Lean toolboxes. We’ll apply the follow tools to participants’ pre-submitted areas for improvement.

Process Mapping

Value Stream Analysis

Failure Modes Effects Analysis (FMEA)

Poke Yoke

These 4 tools have been chosen as they can be implemented rapidly and produce immediate results in all types of healthcare settings, including increased quality, reduced costs and accelerated cash.

Attendees will be provided with a questionnaire prior to the workshop. The information you provide to the facilitators will be used to customize examples and working sessions. We’ll leverage our time together to provide you with immediately actionable results you can apply to your healthcare business! This session will be facilitated by Certus Corporation, a leading services provider dedicated to improving the financial wellness of hospitals, health systems and large provider groups. Certus combines its extensive Revenue Cycle and Health Information Management expertise with proven Lean and Six Sigma methodologies in its Revenue Cycle Operational Excellence program, enabling hospitals, physician practices and other healthcare organizations to increase profitability and reduce costs by developing world class practices.


About your Workshop Leaders:

Phil Meschia, Director, Operational Excellence, MBB, Certus Corporation.
Phil Mischia comes to Certus with over 10 years experience in service quality management in industries including finance, high tech, and healthcare. Mr. Meschia’s experience with quality methods ranges from TQM to ISO 9000 and Malcom Baldridge and includes projects focused on cash flow, customer satisfaction, and bed debt recovery. Phil has trained over 31 black belts and 63 greenbelts and has lead projects that returned an impressive $350 M in net income contribution and revenue. Mr. Meschia earned his engineering degree from University of Colorado.

Sandy Kane, Director, Operational Excellence, MBB, MBA, Certus Corporation
Sandy Kane has over 10 years experience in sales, marketing, business development, and Six Sigma Quality. Over the past five years, Ms. Kane has lead Six Sigma and Lean projects totaling over $55 M in revenue impact and net income contribution. Prior to joining Certus as Director of Operational Excellence, Ms. Kane earned her Black Belt certification at General Electric where she was responsible for cash flow management, growth, and process efficiency initiatives as well as training and mentoring over 200 Green Belts. Ms. Kane also led the development of a Healthcare IT market vertical for GE Commercial Finance.

Terry Peltes – President & CEO, Certus Corporation has participated in the organizational and financial restructuring, consolidation and growth of medium to large companies and has led the preparation and implementation of comprehensive strategic and business plans across several industries. He has experience with both public and private companies and has delivered significant accomplishments through his leadership and transformation of each functional area of a business including Operations, Finance, Sales & Marketing, Human Resources and Regulatory Compliance. Additionally, in Healthcare, he has acted as an advisor to over 200 physician groups, surgery centers, imaging centers, PHO’s and other ancillary healthcare entities throughout the United States. He is certified as a Six Sigma Champion and trained as a Six Sigma Green Belt.

Greg TenBarge, Vice President, Operational Excellence at Certus Corporation, has 16 years Healthcare experience including Accounts Receivable Management, Process Improvement, Strategic Planning, M & A, Systems Conversions and Implementation, and Managed Care Contracting. Greg earned his BA, Health Administration, MHA.
He is certified as a Six Sigma Champion and trained as a Six Sigma Green Belt.

Sue Samsel, Vice President Operational Excellence, Certus Corporation, BA, BApp.Sc (Speech Pathology), MBA, also has 16 years Healthcare Experience including: Clinical, Practice Management, Hospital Administration and Information Systems, Healthcare Insurance Settings, General, Project and Clinical Management, Marketing and Strategy, Process and Quality Improvement, Creative Problem Solving and Systems Implementation. She is certified as a Six Sigma Champion and trained as a Six Sigma Green Belt.

Results That Won't Unravel: A Systems Approach to Lean Six Sigma

Lean Six Sigma is a solid improvement approach, whether your organization is seeking to resolve specific challenges or simply go from ‘good to great’. Achieving long-term results, however, requires more than tools or training. The most successful healthcare organizations also focus on systemic issues and the human side of change--creating a better environment for patients, physicians and staff.

Through case study examples, this session provides insight into the following relevant areas:

The need for organizational transformation and accountability in healthcare

Basics of Lean Six Sigma and change management methods

Filling gaps identified through Baldrige and other assessments

Building a business case for systemic change

Aligning Lean Six Sigma with strategy and performance measurement

Barbara Truskoski, Consulting Manager, Master Black Belt, GE Healthcare Performance Solutions

About your workshop leader:

Barbara Truskoski joined GE Healthcare Performance Solutions as a Six Sigma Master Black Belt in January 2003 bringing over six years of experience in Six Sigma leadership in GE. In addition to significant experience in the DMAIC and Design for Six Sigma methodologies, Ms. Truskoski has a strong foundation in application of Change Acceleration Process (CAP) and WorkOutÔ and leads culture transformation engagements utilizing these proven methodologies within hospital systems.

Ms. Truskoski is Black Belt and Master Black Belt certified, and graduated from Grove City College in Pennsylvania with a Bachelor of Science degree in Mathematics. She is located in the Milwaukee, Wisconsin area.

The 4th Annual Six Sigma in Healthcare conference will bring together senior-level quality and process improvement professionals from a broad range of organizations.

One of the key benefits of attending this conference is the networking opportunities you will find.

Organizations wishing to take further advantage of these opportunities should contact Lucy Tuck of WCBF about taking an exhibition booth or sponsoring one of the lunches, breaks or evening receptions.

E-mail : lucy.tuck@wcbf.com

WCBF’s 4th Successfully Implementing Six Sigma in Healthcare is being extensively researched and specifically tailored to meet the requirements and interests of professionals working within these industries.

Specific job titles have been listed below.

CEOs, CIOs, COOs and CFOs

Directors of Performance/Process Improvement

Directors of Quality / Continuous Improvement

VPs/Directors of Operations

Directors of Six Sigma

Business Process Improvement Champions

Productivity Managers

Six Sigma Deployment Leaders / Champions

Master Black Belts and Black Belts

Green Belts

Head/Director of Clinical Excellence

Head of Patient Safety

VP of Clinical Outcomes

Clinical Department Head

VENUE

The Venetian Resort Hotel Casino

3355 Las Vegas Boulevard South

Las Vegas, Nevada, 89109

Reservations: 1-877 283 6423 or +1-702-414-1000

The Venetian Resort Hotel Casino

Proud recipient of Mobil's prestigious 2006 Four Star Award

Six-Time recipient of "Meetings and Conventions Magazine's" Gold Key Award, 2004 & 2005 Gold Key Elite Award

Four-Time recipient of "Meetings and Conventions Magazine's" Gold Platter Award, 2002 & 2005 Gold Platter Elite Award

Voted one of the top Catering Departments in the world by readers of "Meetings and Conventions Magazine."

Travel & Accommodation

Hotel and travel costs are NOT included in the registration fee. However, WCBF have negotiated reduced rate accommodation with the hotel at $219++ per luxury suite per night. This is subject to room block availability. Reduced Rate Cut-Off: March 07, 2006. When booking please quote: "WCBF Group". The reduced rate applies to the nights of March 28, 29 and 30 only

Reservation requests received after this date will be accepted on a space available basis at the hotel's published rates.

The conference experience is unique, but we can still provide you with the documentation of the event you missed! Please visit the "Workbooks, Tapes, CDs" section on the left hand vertical menu on our website.