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For Financial Service executives, leaders of quality teams and others interested in a basic introduction to Six Sigma and/or Lean.

It has been widely acknowledged in the Financial Services Industry that, when deployed correctly, Lean Six Sigma achieves significant results. Many businesses have been adopting Lean Six Sigma methodologies for years because they enable an integrated, consistent approach to process management that keeps them ahead of the competition.

As companies increasingly explore Lean Six Sigma in search of a quality improvement program, they are pleased to discover that Lean Six Sigma is a comprehensive methodology for process improvement. Lean Six Sigma provides financial services organizations with a way to do business faster and with less waste (Lean); at the same time Lean Six Sigma enables financial services organizations to do business better with less variation and fewer defects (Six Sigma). In short, Lean Six Sigma is a roadmap for-long term success without sacrificing quality, service or customer satisfaction.

Lean Six Sigma works because: (a) it aligns the organization’s vision and focus on improving processes, (b) it allows problem-solvers to work together in a well-defined support system, (c) it has more working parts and, therefore, can be morphed to meet any possible need for operational improvement, (d) it incorporates the powerful DMAIC tools and process to reduce variation, and at the same time it incorporates the powerful Lean tools to improve mean performance.

The class is an eight-hour workshop where participants will learn the basic concepts and fundamental philosophies behind Six Sigma and Lean. Led by one of BMG's expert trainers and Master Black Belts, students will be taught how these methodologies can be applied within financial services, the impact it can have on financial services and what it takes to successfully build an infrastructure to support Six Sigma and Lean.

What Participants Learn:

• The definition of Six Sigma and Lean and why they are important to financial services
• What Lean Six Sigma can do: case studies from financial institutions and service organizations
• The DMAIC approach to problem solving and how it can be applied to your organization
• The roles, responsibilities, and requirements for each member of a Six Sigma community
• How to apply statistical analysis tools to problem solving
• How to use Deployment Strategies to drive results
• The journey an organization takes to deploy Six Sigma and Lean and the model it uses for a successful deployment.

Agenda

The class is an 8-hour workshop that covers the following topics. Time is also allocated to question and answer, as well as individual consultation if necessary.

• An Overview of Lean Six Sigma within the Financial Service Industry
• Fundamental Lean Six Sigma Concepts
• The Impact of Six Sigma and Lean in Financial Services
• Six Sigma Roles & Responsibilities
• Building a Lean Six Sigma Infrastructure
• Deploying Lean Six Sigma in a Financial Services organization.

Course Length:

One day.