Overview
Key speakers :
This is a past conference. To view the forthcoming conference in this series please visit Current Conference
Based on the enormous success of WCBF's Six Sigma event series to date, it is expected that this will be the largest senior-level event to focus on Software. Nowhere else will you find such an exceptional array of speakers and organizations willing to share their experience with you.
Pick One. If you plan on attending just one Six Sigma in Software conference in 2006, then this is the one to select.
WCBF understands that quality professionals will have differing needs and demands for Six Sigma in Software depending on the nature, size, resources and commitment of the organization.
For these very reasons we concentrate our efforts on researching and building agendas that aim to appeal to varying sizes of software companies and enable our participants to successfully confront the diverse challenges associated with business process excellence.
Held in Las Vegas on June 29, 2006, The Global Six Sigma Awards honored the years best individual and organizational achievements in Six Sigma. Awards were presented after extensive reviews by an independent, international panel of 14 leaders from business, industry and government to eight other organizations including:
James O. Pearson
EMC Corporation
Six Sigma VP of the Year Award sponsored by Air Academy Associates
The honors recognize significant accomplishments by the recipients, who used Six Sigma disciplines in creative and innovative ways to achieve greater efficiencies, improve customer satisfaction, develop new products and services, and become more competitive.
To read the case studies on the winning entries from the 2006 Awards and to see the list of finalists, please download The Global Six Sigma Awards Supplement published by Quality Digest.
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Key topics :
KEYNOTE SPEAKERS:
Tom Guthrie
Vice President Operations
COX COMMUNICATIONS
**Winning Organization - The Global Six Sigma Awards**
James Bampos
Software Group Quality and Total Customer Experience,
EMC
EXPERT SPEAKER PANEL INCLUDES:
Kevin Lehigh
Certified Lead Expert
RAYTHEON CORPORATION
Ravi Parmini
Quality Systems Manager
CISCO SYSTEMS
Song-Kyoo Kim
Technical Manager
SAMSUNG ELECTRONICS
Rebecca Burgess
Six Sigma Black Belt
SYMANTEC CORPORATION
Veenapriya Roy
Technical Lead Expert
PHILIPS SOFTWARE
Michael Sturgeon
Director Process Management
NORTHRUP GUNMAN
Dave Hallowell
CTO, MBB
SIX SIGMA ADVANTAGE
John Lionato
VP, Employee Support
INTUIT INFORMATION TECHNOLOGY
Thomas Bunge
MBB, IS Six Sigma Development
NATIONAL CITY
Radouane Oudrihi
CTO
SYSTONOMY
Ravindra Gupta
Solutions Manager
IBM GLOBAL SERVICES
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Agenda and Speakers
| Conference Day #1 |
| 7:30 REGISTRATION & BREAKFAST |
| 8:30 WELCOME & OPENING ADDRESS FROM THE CHAIR |
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Gary Gack
CEo
SIX SIGMA ADVANTAGE | |
| 8:40 KEYNOTE ADDRESS: MAKING SENSE OF SIX SIGMA: DRIVING THE JOURNEY TOWARDS QUALITY IMPROVEMENT IN SOFTWARE AND IT |
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Tom Guthrie is Vice President of Operations for Cox Communications Inc. In this position, he manages 200 information technology professionals and is responsible for training, deployment, operations and support of computer systems, services, networks, and applications.Guthrie joined Cox in 2002 as Vice President of Information Technology Operations. He has been involved in systems engineering and information technology management for more than 20 years.Guthrie has a broad base of education and experience in engineering and information technology with degrees from the United States Military at West Point and the University of Virginia.
Identifying the key areas for improvement in software and IT to maximize business process improvement
Embracing Six Sigma in software and IT to maximize resource utilization and ROI
Examining how Six Sigma has evolved to meet the needs of software development and IT
Understanding the challenges specific to software and IT in driving business process change and implementing improvement initiatives
Pinpointing your improvement objectives and ensuring Six Sigma is effectively deployed to accomplish them
Tom Guthrie
Vice President Operations
COX COMMUNICATIONS
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| 9:25 STEALTH SIGMA: IMPLEMENTING SIX SIGMA IN NON-SIGMA SOFTWARE ORGANIZATIONS |
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Every company has their own Project or Product Life Cycle, sometimes more than one. These processes are often weak in precisely the areas where Six Sigma DMAIC and DFSS are strong. How do you use Six Sigma to help address this when you are in an organization that is not familiar with the benefits of Six Sigma, or where previous Six Sigma projects have failed?
Recognizing the roadblocks facing Six Sigma in the non-Sigma organization
Dealing with the lack of common language or knowledge
Identifying and addressing blind spots in project processes
Sneaking in metrics, statistics, and control plans without panicking the team
Rebecca Burgess
Certified Six Sigma Black Belt, Senior Principal IT Business Analyst
SYMANTEC CORPORATION
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| 10:10 MORNING REFRESHMENTS |
| 10:40 LEADERSHIP ENGAGEMENT: DRIVING YOUR SIX SIGMA PROGRAM THROUGH INNOVATIVE LEADERSHIP |
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Developing strategies for recruiting top management support for your Six Sigma program
Understanding the importance of implementing strategic alignment within Six Sigma programs
Linking Six Sigma projects with clear organisational strategy to get senior management buy in
-what are the specific challenges to a software/IT environment
Encouraging Black Belt thinking at an executive level
Regenerating your Six Sigma implementation through innovative leadership
John Lionato
VP, Employee Support
INTUIT INFORMATION TECHNOLOGY | |
| 11:25 MEASURING YOUR MEASURES: IMPLEMENTING COST EFFECTIVE MECHANISMS TO GAUGE THE EFFECTIVENESS OF YOUR MEASUREMENT PROGRAM |
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Implementing a measurement framework is fundamental to software process improvement. Without reliable measurements it is difficult to prioritize targets for improvement. Without a performance baseline is it impossible to assess if improvements have been effective and without measurements it is impossible to keep a process at expected performance levels. This presentation will show how to implement an effective measurement program aligned with your corporate goals.
Aligning process improvement efforts with business goals and development to demonstrate how Six Sigma delivers measurable benefits
-understanding the importance of integrating the business view
-developing strategies to relate software metrics and measurements to senior executives
Evaluating the measurement system to be used
Assessing the impact of improvements on real business goals
Kevin Lehigh
Certified Lead Expert
RAYTHEON CORPORATION
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| 12:10 LUNCH |
| 13:40 ENSURING SUCCESS OF YOUR SIX SIGMA SOFTWARE/IT PROJECT THROUGH EFFECTIVE PROJECT MANAGEMENT |
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This session will offer delegates an insight into the complete Six Sigma process and a chance to see the challenges, triumphs and pitfalls encountered through the project cycle. It will include strategies for generating support and focus on the challenges which are specific to a software or IT organisation
Identifying the business case for managing your Six Sigma Software project
-what is the expected payoff?
Determining a successful framework in which to drive your project by developing an effective:
- problem statement
- goal statement
- project team
- scope
- financial opportunity
Developing strategies to re-invigorate your process improvement program through the project cycle
Song-Kyoo Kim
Technical Manager
SAMSUNG ELECTRONICS
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| 14:25 USING SIX SIGMA IN SOFTWARE & IT TO IMPROVE QUALITY AND TIME TO MARKET |
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Does improved quality mean slower product delivery? No! While account teams may think that first to market wins the race, savvy customers demand higher quality and lower total cost of ownership. Driving down Customer-found defects not only wins customer loyalty, but also saves engineering, support, and service effort as well. So, quality improvement can help both the top line and bottom line financial numbers. Learn how Cisco Systems put the pieces together, starting with customer perception and experience metrics, leveraging regression analysis, deriving root cause and cure processes, and measuring for success.
Focus improvement efforts through better Voice of the Customer analysis
Leverage engineering knowledge to drive root cause and cure
Quantify the ROI for the executives
Measure results of accountable parties
Ravi Parimi
Quality Systems Manager, Corporate Quality Metrics & Benchmarking
CISCO SYSTEMS
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| 15:10 AFTERNOON REFRESHMENTS |
| 15:40 ESTABLISHING A DFSS CULTURE WITHIN THE SOFTWARE ENGINEERING ORGANIZATION |
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Six Sigma is used to react to or fix unwanted events in the customer, design, or process domain. Design For Six Sigma can prevent problems by building quality into the Design process itself and providing the design engineers with predictive abilities into the quality of their designs. DFSS deployment is a challenge whatever the business culture, more so within the highly dynamic and complex software businesses with a multi-cultural environment.
For DFSS to make a profound difference in the organisation it must be deep-rooted into its operational and cultural fabric. The presentation will discuss specifically the challenges of applying DFSS to the overall Software Development Strategy. It will address the following topics, and integrate with practical examples:
Enterprise DFSS deployment versus DMAIC Six Sigma
Challenges and lessons learned from applications to Software organisations
Establishing a unified approach to DFSS
Integrating DFSS successfully with the Organisation Product Development Lifecycle
Appropriate tools and techniques for software design and development
Creating a sustainable innovation culture for Six Sigma
Radouane Oudrhiri
CTO
SYSTONOMY
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| 16:25 DEBATE: DO PROCESS MANAGEMENT PROGRAMS HINDER INNOVATION? |
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Is it possible to management process management improvement and innovation simultaneously? As Six Sigma migrates from the shop floor and back end processes to front end processes connecting directly with the customer, this panel will question the wisdom of applying rigid programs to truly innovative arenas. Is it true that is these programs are misapplied in areas where innovation is required it can hinder the process? Our panels of experts will debate the pros and cons.
Veena Gopu
Technical Leader
PHILIPS SOFTWARE
David Hsaio
Quality Systems Manager, Corporate Quality Metrics & Benchmarking
CISCO SYSTEMS
Song-Kyoo Kim,
Technical Manager
SAMSUNG ELECTRONICS
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| 17:10 END OF CONFERENCE DAY ONE |
| 17:20 NETWORKING & DRINKS RECEPTION |
| Conference Day #2 |
| 8:30 WELCOME & OPENING ADDRESS FROM THE CHAIR |
| 8:40 Moderated Discussion: SOFTWARE DEVELOPMENT: HISTORY AND FUTURE OF SOFTWARE DEVELOPMENT # |
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The value of a clearly articulated vision for the future one that has been proven in practice is critically necessary for moving forward. Mr. Salvaggio provides an excellent overview of the manufacturing model for IT and why it is so important for the success of IT shops in an increasingly competitive global IT services environment. He will reference the past 25 years of experience that CAI has had in leveraging the lessons of manufacturing in the development and maintenance of software. Mr. Salvaggio will discuss the core concepts from manufacturing that need to be applied to modern software management in order to achieve world-class capability.
Best Practice Enablers
The Manufacturing Model
Applying manufacturing concepts to IT
IT Organization Transformation
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| 9:25 #STREAMED SESSSIONS: CHOOSE TRACK ONE OR TRACK TWO ACCORDING TO AREA OF INTEREST~ |
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TRACK ONE: Six Sigma in Software
TRACK TWO: Six Sigma in IT | |
| 9:25 TRACK ONE: OVERCOMING THE CHALLENGES AND GETTING TO THE RESULTS: SUCCESSFULLY INTRODUCING DFSS IN SOFTWARE ENGINEERING |
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This presentation describes, with case examples, practical steps to help Software and IT Leaders and Developers avoid some common startup pitfalls using
energy instead for progress to important early results.
Anticipating and overcoming Software and IT resistance to Six Sigma, by learning the answers to questions like:
Isnt Six Sigma just about statistics and repetitive processes? How can it address (the more adaptive) software development?
DFSS seems to require a Waterfall Life Cycle isnt that at odds with our Agile/Iterative projects?
We already have multiple improvement initiatives in play (CMMI, ITIL. Etc) do we have time to add Six Sigma?
Understanding the DFSS Roadmap as a flexible set of capabilities and tools that fit development and improvement work of many scales, scopes, and types.
Understanding the role of DFSS in bridging the gaps between business leaders, technology and infrastructure, development, and support.
Examining how DFSS, in concert with Six Sigma DMAIC, can impact and improve:
-Productivity and Net Value gains
-Cycle Times
-Communications
-Levels of control
-Decision making
Case Examples and Lessons Learned
Dave Hallowell
CTO, MBB
SIX SIGMA ADVANTAGE
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| 9:25 TRACK TWO: IMPLEMENTING SIX SIGMA IN IT FROM THE GROUND UP |
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Many organizations have to begin from the ground up in order
to convince senior management to get on-board. They do this through implementing several successful projects at target accounts to validate Six Sigma's effectiveness in maximizing profits and increasing customer satisfaction. CSC did it this way until the COO finally declared "we are now a Six Sigma Company!"
Applying Six Sigma to IT to drive innovation, increase efficiencies and reduce costs
Clarifying business processes and change management strategy
Selecting appropriate tools, platforms and technologies
Realizing significant results and replicating the benefits through the organization
Sharing the benefit from process improvement in a global corporation
Victor Certuche
President
TECHNOLOGY SOUL GROUP
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| 10:10 MORNING REFRESHMENTS |
| 10:40 TRACK ONE: TEST PROCESS IMPROVEMENTS A WAY TO THE FINAL FRONTIER |
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Software testing has become an essential solution for managing software defects and projects. This paper is an annotation of the test process improvement approaches that were employed in the test groups of Philips Software.
This paper explores ways to plug in process variations and achieve break through improvements by simple application of model based process improvements in testing. The paper discusses the challenges faced & lessons learnt in the process of test engineering framework evolution and explores ways to strengthen areas like:
Risk Based Testing
Test Strategy & Planning
Test Effectiveness & Test Efficiency
Testware Management (focus on re-use)
Test Measurements
Test Automation
Defect Prediction
Veena Gopu
Technical Leader
PHILLIPS SOFTWARE
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| 10:40 TRACK TWO: MEASURING THE QULAITY OF CHECK IMAGES IN AN ELECTRONIC CHECK PROCESSING ENVIRONMENT |
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In the years since September 11, 2001, The U.S. banking industry has moved aggressively to adopt electronic image-based check processing and exchange between institutions, as a way to reduce dependency on the physical transportation of paper checks. Despite the efficiencies that banks stood to benefit from, potential impacts related to the quality and usability of electronic images were still for the most part unknown. Furthermore, the lagging evolution of related technologies and processing workflows, made it necessary in some cases to re-image physical copies of electronically captured checks. Once again, questions arose as to the impact on the usability of these second generation images. This presentation reveals National City Corps effort to quantify the difference in quality of traditional microfilm images vs. first and second generation electronic images.
Defining image quality attributes
Sampling and data collection
Assessing digital vs. microfilm
Assessing second generation digital
Thomas Bunge
MBB, IS Six Sigma Development
NATIONAL CITY
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| 11:25 PANEL SESSION: CHOOSING THE BEST BUSINESS PROCESS IMPROVEMENT METHODOLOGY FOR SOFTWARE AND IT |
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Reviewing competing methodologies and ascertaining their effectiveness for software and IT
Examining the wisdom of a mix and match approach
Identifying lessons learnt from software case studies: Is there a winner?
Robert G Bryant
CSC Six Sigma Program MBB, VP of Quality
CSC
Rick Hefner, Ph.D.
Director, Process Management
NORTHROP GUNMAN CORP
Kevin Lehigh
Certified Lead Expert
RAYTHEON
James Bampos
Software Group Quality and Total Customer Experience,
EMC
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| 12:20 LUNCH |
| 13:30 EXPLOITING THE SYNERGY BETWEEN SIX SIGMA AND CMMI |
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The presentation will show that a systematic method for selecting and applying Statistical Process Control to key subprocesses can yield rapid results with guaranteed business benefit. Examples are provided from the Northrop Grumman Mission Systems improvement program, which achieved Levels 4 and 5 twice as fast as the industry average.
At Maturity Level 4, the organization uses a quantitative understanding of the organizations standard processes to establish meaningful quality and process performance objectives. At Maturity Level 5, the organization selects and deploys incremental and innovative improvements that measurably improve the organization's processes and technologies. Six Sigma provides the tools for characterizing understanding process capability and variation, and for determining which improvements have the greatest chance of yielding the desired benefits.
Understanding how Six Sigma and CMMI compliment each other, by addressing weaknesses in the other approach
Using Six Sigma to achieve CMMI high maturity faster, and with greater value
Overcoming the challenges of applying Six Sigma to IT applications
Understanding cultural barriers to improvement, and tips for overcoming them
Examining the Northrop Grumman success story, where CMMI Level 5 was achieved in 2 years
Rick Hefner, Ph.D.
Director, Process Management
NORTHRUP GUNMAN | |
| 14:15 IMPROVING THE EFFECTIVENESS OF YOUR IT FUNCTION AND SOFTWARE DEVELOPMENT BY ALIGNING SIX SIGMA AND BUSINESS INTELLIGENCE/PROCESS INTELLIGENCE |
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Choosing the Business Process Improvement Methodology for your software and IT functions
Reviewing competing methodologies and ascertaining their effectiveness for sales and marketing functions
Examining the wisdom of a mix and match approach
Identifying lessons learnt from case studies: Is there a winner?
Ravindra Gupta
Solutions Manager
IBM GLOBAL SERVICES
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| 15:00 KEYNOTE ADDRESS: IT'S ALL ABOUT THE CUSTOMER: EMBRACING THE VOC (VOICE OF THE CUSTOMER) AND LEVERAGING SIX SIGMA TO DRIVE ACTION |
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Framework for accurate VOC measurement of the Company's Total
Customer Experience
The Customer Loyalty Index (CLI)
Statistical driver analysis techniques to better understand the
impact of satisfaction and customer attributes
Using Six Sigma DMAIC methodology to develop a profitable customer
relationship, improve quality, and boost innovation
Monitoring and communicating results to field & customers
James Bampos
Software Group Quality and Total Customer Experience
EMC
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| 15:45 CLOSE OF CONFERENCE |
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Workshops
WORKSHOP D NOVEMBER 7 2006
WORKSHOP B NOVEMBER 7 2006
WORKSHOP C NOVEMBER 7 2006
WORKSHOP A NOVEMBER 7 2006
| ]14:30 - 17:15 : WORKSHOP D NOVEMBER 7 2006 |
Utilising Six Sigma for Software Defect Prevention
This workshop will demonstrate to delegates how to implement a formal software defect prevention process that complements software appraisal and design processes. Participants will learn how to record defects found in the appraisals, testing, and operations and how to analyze defect data using Six Sigma techniques, including how to select and prioritize categories of defects for early detection or outright prevention. Delegates will be shown specific techniques for making whole classes of defects unlikely to occur.
Topics to be discussed include:
Implementing a software defect prevention process
Testing & appraisals
Analyzing defect data
Why Six Sigma?
ABOUT YOUR WORKSHOP LEADER
Gary Gack, CEO, SIX SIGMA ADVANTAGE
Gary is a co-founder of Six Sigma Advantage, Inc. He has co-authored Six Sigma training programs including Foundation, Green Belt, and Black Belt tailored to software and technology audiences.
Gary has over 40 years experience in the software and IT industry with extensive large-scale project and program management, including teams with over 200 developers. He has owned and managed several software/consulting businesses, and has extensive experience with software process assessments using the SEI/CMM, ISO 15504 (Spice), and various proprietary methods. Gary is the author of numerous articles dealing with project management, process improvement, cost accounting and metrics, and software quality assurance. He has consulted with leading companies in the United States, Canada, and Europe.
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| 8:30 - 11:15 : WORKSHOP B NOVEMBER 7 2006 |
Implementing Project Management Techniques for Six Sigma in Software and IT
This hands in workshop will provide a firm grasp of project management methods and techniques in the context of software development. It also will provide specific detailed methods for managing the software development processs cause and effect relations, from a Six Sigma Perspective, illustrating how to make effective use of the Six Sigma toolkit to managed project performance.
Topics to be discussed include:
Reviewing mobile market trends and carrier requirements
Examining carrier requirement management
Designing the requirement process via 6 sigma methodology
Expanding the 6 sigma methodology to Software and IT
ABOUT YOUR WORKSHOP LEADER
Song-Kyoo Kim, Technical Manager, SAMSUNG ELECTRONICS
Song-Kyoo Kim (amang.kim@samsung.com) is a technical manager in Samsung Electronics and currently involved in SSBB. He have Ph. D. in management sciences from Florida Tech and his job functions are requirement analysis and process management for the requirements by using mathematical tools included in Six-sigma and stochastic models. He have published over 20 management science research papers, proceedings and completed several Six-sigma projects mainly focused on mobile carrier process design.
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| 11:30 - 14:15 : WORKSHOP C NOVEMBER 7 2006 |
Lean Sigma and Value-based Software Engineering
In most process improvement initiatives it is often much easier to recommend adding new (best) practices to the process than removing existing ones. Are best practices timeless? What is the value of these best practices? The IT community has always struggled with questions concerning the value of investments in software process improvement.
This interactive and thought-provoking workshop will illustrate how Six Sigma, Lean software development process and value-based engineering can be effectively combined in a new strategic model to build agile and learning organisations.
TOPICS TO BE DISCUSSED INCLUDE:
Typical Six Sigma projects for software process improvement
Relationship between Six Sigma and Lean methods for software
Integration of Six Sigma, Lean and Value-based software engineering
ABOUT YOUR WORKSHOP LEADER
Dr. Radouane Oudrhiri, CTO, SYSTONOMY
Radouane has more than 18 years of teaching and consulting experience in software quality engineering and process improvement techniques and strategies, including Six Sigma for Software and SW-CMM. Radouane implemented SPI initiatives within large organisations and participated in several assessments following CBA-IPI. Radouane is Six Sigma Master Black Belt trained by GE Medical Systems. At GE (1996-1999) he developed a Unified framework for software Quality Engineering encompassing Six Sigma, CMM and FDA/IEC regulations. Radouane also works with regulatory bodies and industry to adopt initiatives such CMM/CMMI, SPC, Six Sigma, Structural Design and Reliability Engineering to computerised systems compliance and validation. Radouane has an M.S. in Operations Research an MBA in Information Systems and Decision from and a Ph.D. in Information Systems. He is also a lecturer in software engineering at the University of La Sorbonne Paris and an evaluator at the European Commission (Software Process Improvement Programme).
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| 8:30 - 11:15 : WORKSHOP A NOVEMBER 7 2006 |
Utilising Lean Six Sigma for Product Development
Lean is being combined with Six Sigma to improve delivery cycle times, development costs and customer value. This interactive workshop will engage participants in software development. This practical workshop reveals how statistical thinking can combine with Lean and Six Sigma software development models to produce proficient software and information systems.
Topics to be discussed include
Using the synergy between Six Sigma and the overall software engineering process Assessing the relationship between Six Sigma and Lean software development Translating Voice of the Customer (VOC) context and needs Measuring time, costs and value in software development (COTS) Building scorecards to streamline goals and track productivity improvements
ABOUT YOUR WORKSHOP LEADER
Victor H Certuche has a diverse background in information technology, most recently serving as SDLC architect, software architect, project manager, and RUP evangelist for firms ranging from Fortune 500 companies to technology start-ups. Graduated from the prestigious College of Engineering in Arizona State University where he also cursed his master studies in Computer Science. Lately, he completed his MBA at Rice University where he acquired formal training on Lean and Six Sigma. Since then, Mr. Certuche has dedicated a large portion of his free time to determine how to best use Lean and Six Sigma concepts in the process of developing software.
Mr. Certuche has developed unique skills and experiences to support clients, including facilitating business process optimization initiatives through technology and transitioning them to new software development methodologies. Most importantly, his expertise and passion resides on solving business challenges like applying RUP principles to address technology challenges associated with Sarbanes-Oxley, and Project Portfolio Definition based on statistical inferences
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Networking Opportunities
The Six Sigma in Software conference will bring together senior-level quality and process improvement professionals from a broad range of organizations.
One of the key benefits of attending this conference is the networking opportunities you will find.
Organizations wishing to take further advantage of these opportunities should contact Louise Gosling of WCBF about taking an exhibition booth or sponsoring one of the lunches, breaks or evening receptions.
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Who Should Attend
WCBFs Six Sigma in Software conference has been extensively researched and specifically tailored to meet the requirements and interests of professionals working within this industry.
You will benefit from this conference if you are a:
CEO
CIO
CTO
Software Architect
Process Engineer
Software Development Engineer/Manager
VP/SVP/Head/Director of:
Quality
Business Excellence
Process Management/Improvement/Excellence
Operations
Six Sigma
Six Sigma:
Program Leader/Sponsor
Process Champion
Master Black Belt
Black Belt
Green Belt
Vice President, Senior Vice President, Executive or Manager within:
IT
Call Center
Help Desks
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Prices, Discounts and Key Terms
Prices
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FULL PRICE |
EARLY BIRD DISCOUNT PRICE BEFORE 09/26/06 |
BONUS DISCOUNT PRICE BEFORE 08/15/06 |
| Summit & three Workshops (A, B, C, D) |
$3642 |
Save $400! $3242 |
Save $500! $3142 |
| Summit & two Workshops (A, B, C, D) |
$3093 |
Save $300! $2793 |
Save $400! $2693 |
| Summit & one Workshop (A, B, C, D) |
$2544 |
Save $200! $2344 |
Save $300! $2244 |
| Summit Only |
$1995 |
Save $100! $1895 |
Save $200! $1795 |
| Workshop Only |
$549 |
Save $100! $449 |
Online Offer
Save an additional $200 off when you book online with credit card - applies to Full Price and Early Bird prices only.
Bonus Discount
Cut off date: 08/15/06 - This will entitle you to an additional $100 off the Early Bird Discount price - as shown, except the Users Forums.
Early Bird Discount
Cut off date: 09/26/06 - This will entitle you to a discount off the registration fee (see above). Only applicable to FULL PRICE delegates
Group Booking Discounts
Book before 08/10/06 and receive the Bonus Discount - $100 extra off per person.
Take advantage of the following group discounts off the full price list above when delegates book at the same time from the same company.
Groups of 3+ receive a 15 percent discount
Groups of 4+ receive a 20 percent discount
Groups of 5+ receive a 25 percent discount
Groups of 6+ receive a 30 percent discount
Groups of 7+ receive a 35 percent discount
Groups of 8+ receive a 40 percent discount
Discounts Calculation
When booking on-line both "Early Bird" and "Group Booking" discounts will be calculated once the Registration Form is received by WCBF. You will be telephoned to confirm the final pricing, before any monies are taken from your Credit Card
IF YOU ARE BOOKING BY FAX OR POST, PLEASE PHOTOCOPY THE REGISTRATION FORM FOR ADDITIONAL DELEGATES.
I have two discounts e.g. early bird and group. I would like to use for my conference registration; can I use both of them?
No, we do not combine discounts but we will honour the discount that is better for you.
What does payment include?
Payment includes breakfast, breaks & refreshments, lunches and the gala reception on the first evening of the conference. Check the on-line agenda for timings.
A detailed conference workbook and/or CD with presentations and all meeting materials.
When is payment due? Important please read.
To receive the Early Bird Discount or Early Bird Bonus Discount payment and registration MUST be received before the respective date. If payment is not received by this date, and you have registered, your invoice price will be increased to the Standard Price.
Payment must be received prior to the conference, and within 30 days of registering. If payment does not arrive less than 10 working days prior to the event, a credit card payment will be requested.
Timely, Topical, Fresh, Credible, Clear and Concisely Worded Information for the Six Sigma and Process Improvement Community
Cancellation
If you have to cancel your registration you can either send a substitute colleague in your place or claim a credit within the following time frames before the conference. To send a substitute colleague, please send an email to register@wcbf.com with your full contact details of the current attendee and conference they are registered for, and then your full contact details, including your job title, and email address.
WCBF does not provide refunds for cancellations.
For cancellations received in writing more than ten (10) working days prior to the conference you will receive a 100% credit to be used at another WCBF conference for up to one year from the date of issue. For cancellations received less than ten (10) working days prior to the event no credits will be issued.
In the event that WCBF cancels an event, delegate payments at the date of cancellation will be credited to a future WCBF event. This credit will be available for up to one year from the date of issue.
In the event that WCBF postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive a 100% credit representing payments made towards a future WCBF event. This credit will be available for up to one year from the date of issue. No refunds will be available for cancellations or postponements.
WCBF is not responsible for any loss or damage as a result of a substitution, alteration, cancellation, or postponement of an event. WCBF shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this conference inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; or any other emergency.
Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, WCBF reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.
Changes to the Programme
WCBF reserves the right to make changes to any aspect of the programme, agenda, speakers, dates and venue location and can also cancel events if enrolment criteria are not met, or when conditions beyond its control prevail. Every effort will be made to contact each delegate if the event is cancelled. If an event is not held for any reason, WCBFs liability is limited to the refund of the registration fee only. WCBF is not responsible for any loss or damage as a result of a substitution, postponement, alteration or cancellation of the event due to causes beyond its control including, without limitation, natural disasters, sabotage, trade or industrial disputes or hostilities, and accident.
Exhibitors and Sponsors Cancellation Policy
WCBF cannot accept cancellations from exhibitors and sponsors.
Protection of your data
Personal data is gathered in accordance with the Data Protection Act 1998. Your details may be passed to other companies who wish to communicate with you offers related to your business activities.
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Travel and Accommodation
VENUE
Holiday Inn Golden Gateway Hotel
1500 Van Ness Avenue
San Francisco, CA 94109
Reservations: 888.465.4329 or +1-415-441-4000
Located in the heart of San Francisco, the award-winning Holiday Inn Golden Gateway Hotel is a newly-renovated, twenty-six floor high-rise hotel located in the heart of the city. The Holiday Inn Golden Gateway Hotel is just steps away from the historic California cable car turnaround, offering convenient and memorable transportation to all of San Francisco's tourist attractions.
Hotel Accommodation
Hotel and travel costs are NOT included in the registration fee. However, WCBF have negotiated reduced rate accommodation at $129++ per room per night. Reduced Rate Cut-Off date: October 31, 2006
When booking please quote: "WCBF Six Sigma Conference
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Documentation, Tapes and CDs
The Summit experience is unique, but we can still provide you with the documentation of the event you missed on CD!
To order call (1) 800-959-6549 0r (1) 312-466-5774 - or email reg@wcbf.com. Cost $699 (inc. p&p) |
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