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WCBF Event Details Page

 PAST EVENT: 4th Annual Six Sigma in Sales & Marketing Conference
 W Lakeshore, Chicago, IL, USA  (Conference: May 23-24, 2007, Workshops May 22, 2007)
Full Event Details Latest Event News Register Now! REGISTER NOWSend to a Colleague Download Brochure Print all Information 

[ Overview ] [ Key Speakers ] [ Agenda and Speakers ] [ Workshops ] [ Networking Opportunities ]
[ Who Should Attend ] [ Prices, Discounts and Key Terms ] [ Travel and Accommodation ]
[ Frequently Asked Questions ] [ Documentation, Tapes and CDs ]



Overview

 Overview & Key Topics :
This is a past conference. To view the forthcoming conference in this series please visit Current Conference



Since we started the Sales and Marketing series four years ago, it has been terrific to see how much activity has increased in this area and how much success companies are having applying a robust statistically driven methodology into these functions. Six Sigma in Marketing and Sales is gaining momentum - more and more companies are recognizing the huge wins available when applying Six Sigma analysis to revenue growth projects vs. cost saving projects. WCBF has invited companies to demonstrate how their Six Sigma program is consistently improving revenue and profits. Hear from case studies which will enable you to:

Implement six sigma to improve your sales process
Develop a compliance and control plan for product development
Build continual top-line growth improvements
Identify metrics to track marketing contribution on new product development

Download Brochure

TESTIMONIALS

“There were many useful ideas and concepts that will help us grow our process improvement program.”
Senior VP Six Sigma, YOUNG & RUBICAN BRANDS

“The conference was very informative. I appreciated all the organizations who shared their case studies.”
VP, HENKEL

“Very informative conference and good speakers.”
Consultant, GAP INTERNATIONAL

FREE TO ALL DELEGATES
All delegates will receive:
1. 2 weeks prior to the event by email - access to MindPro's Six Sigma Panorama. This web-based training, contains over 20 videos (approximately 2 hours of viewing time) narrated by Dr. Mikel J. Harry. The training will give you an authoritative overview of Six Sigma, and is a great introduction to the conference, particularly for those who have little or no experience. Usage of the training is limited to 2 weeks and will expire on the starting date of the conference.
2. Distributed at the conference - The Six Sigma Memory Jogger by GoalQPC. A teaching and reference guide to Six Sigma.

The Global Six Sigma Awards Website

WCBF’s Global Six Sigma Summit (www.wcbf.com/quality/5081) will host The Global Six Sigma Awards, given to the most outstanding organizational achievements through the application of Six Sigma methodologies. The focus of this awards program is to demonstrate to the global business community the real results and excellence which organizations achieve through the successful implementation of Six Sigma.

The Awards will be judged by a panel of esteemed judges in the Six Sigma arena, coming from industry and publishing backgrounds. The winning organizations will be presented with their awards at the Global Six Sigma Awards Gala Dinner on Wednesday October 24th, 2007 at The Rio All-Suite Hotel & Casino, Las Vegas.

For more details of the judges, categories and criteria, click on The Global Six Sigma Awards. or email flora.hamilton@wcbf.com


Key Speakers

Speakers Include

Bruce S. Moloznik
VP Global Marketing
COOKSON ELECTRONIC ASSEMBLY MATERIALS

Gary Sutcliffe
Master Black Belt
COOKSON ELECTRONIC ASSEMBLY MATERIALS

Bill Robinson
President
INNOVATION AND QUALITY SOLUTIONS

Gadekal Reddy
Director of Operations Improvement
CIBA VISION, A NOVARTIS COMPANY

Andrea Skobel
Vice President, Human Resources, Six Sigma Leader,
JOHN CRANE

Marilyn Fischbach,
Master Black Belt – Director of Training and Development
JOHN CRANE

John Melby
Black Belt
MOTOROLA

Angelica Hurtado
Six Sigma Leader
SHAW INDUSTRIES

Darwin Cox
Master Black Belt
UNISYS

Charlotte Prom
Director, Continuous Improvement
BLUE CROSS AND BLUE SHIELD OF FLORIDA

Csilla Andersen
Marketing Process Excellence
HEWLETT PACKARD

Ajay Koul
Performance Management
SCHNEIDER ELECTRIC

JoAnn M. Wroblewski
Six Sigma Master Black Belt
CERIDIAN

John Biedry
Executive Leader for Continuous Improvement and Service Excellence
US POSTAL SERVICE

Bob Carter
Senior Consultant
RAYTHEON SIX SIGMA& BUSINESS EXCELLENCE


Agenda and Speakers

Conference Day #1
  • 7:30 REGISTRATION & HOT BREAKFAST
  • 8:30 WELCOME ADDRESS AND OPENING REMARKS FROM THE CHAIR
  • 8:40 ADAPTING SIX SIGMA TO SUIT YOUR SALES AND MARKETING WORKFORCE AND CULTURE
  • What are the key concepts that make Six Sigma translatable? Our presenters will investigate this question and delve into strategies being used to successfully adapt Six Sigma to Sales and Marketing..

    • Reviewing the evolution of Six Sigma from a manufacturing to a transactional environment
    • Identifying key areas for improvement in sales and marketing to realise top line growth:
    -client relationship management
    -sales effectiveness
    -new market development
    -pricing process improvement
    -advertising/communication improvement
    -branding effectiveness
    -channel effectiveness
    -lead management
    -service improvement
    -product development
    • Pinpointing your improvement objectives and ensuring Six Sigma is effectively deployed to accomplish them
    • Defining the key concepts that make Six Sigma translatable to a sales and marketing environment
    • Adapting Six Sigma to suit your sales and marketing workforce culture
    • Determining what to avoid when training sales and marketing people in Six Sigma
    • Monitoring the Six Sigma Development of your employees
    -can you use Six Sigma goals as part of your bonus schemes?

    Bruce S. Moloznik
    VP Global Marketing
    COOKSON ELECTRONIC ASSEMBLY MATERIALS

    &

    Gary Sutcliffe
    Job Title
    COOKSON ELECTRONIC ASSEMBLY MATERIALS
  • 9:20 PROCESS & PERFORMANCE MANAGEMENT: SIX-SIGMA IN SALES & MARKETING FUNCTIONS
  • This presentation will help the participants know how to build a foundation for a good start as well as enhance the effectiveness of the currently on going Six-Sigma programs in their organization. Practical case studies will be used to illustrate the challenges, the process, and consequent benefits of aligning the business growth strategy with the satisfaction level customers are willing to pay for.
    • Establishing the Business Process Framework
    • Aligning the Strategy <=> Business Processes <=> Customer Needs.
    • Identifying lessons learnt from Sales and Marketing case studies: Is there a winner?

    Ajay Koul
    Performance Management
    SCHNEIDER ELECTRIC
  • 10:00 MORINING REFRESHMENTS
  • 10:30 HOW HEALTHY IS YOUR LEAN SIX SIGMA PROGRAM? (...and is it be ready for your customers?)
  • The attendees will have the ability to score their own progress in building a world class initiative along with evaluating whether it is poised to deliver customer benefits. This presentation will address the key elements necessary for a successful lean six sigma program including:

    *Understanding leadership
    *Making the HR connection
    *Examining the applicability of Six Sigma to marketing and sales
    *Analysing the stages of program development
    *Developing training strategies
    *Building staying power

    John Biedry
    Executive Leader for Continuous Improvement and Service Excellence
    US POSTAL SERVICE
  • 11:10 IMPLEMENTING PROCESS MANAGEMENT & DASHBOARDS TO DRIVE IMPROVEMENT PROJECTS IN SALES AND MARKETING
  • Process Management provides a framework for identifying critical business processes of an enterprise and enables us to move from managing results (outcomes) to managing the processes that produce them.
    This discussion will illustrate how Ciba Vision (a division of Novartis) is using Process Management Framework to establish:
    • Core and Sub- Processes in Sales and Marketing with Process Owners
    • Dashboard for the overall Process & Sub-Process (leading and lagging metrics, methods of display, frequency of reporting, etc.)
    • Monthly review of the core-processes dashboard with the Executive Committee
    • Review of Action Plans & Potential Six Sigma projects to drive the overall Process Metrics
    Gadekal Reddy
    Director of Operations Improvement
    CIBA VISION, A NOVARTIS COMPANY
  • 11:50 ACHIEVING EXCELLENCE IN HEWLETT-PACKARD MARKETING: APPLYING SIX SIGMA TO MARKETING STRATEGY AND PLANNING
  • One of the key strategies in Hewlett-Packard Marketing is to accelerate Marketing Performance to increase the operational discipline in marketing to improve marketing's contribution to sales growth. There have been a great number of business improvement projects using Six Sigma that have been implemented in marketing and sales for operational excellence. Recently a few projects has been delivered for marketing strategy effectiveness improvement.

    • Increase marketing's ability to deliver on market requirements
    • Improve efficiency and effectiveness of Marketing Planning
    • Generate demand rather than respond to demand
    • Operationalize marketing transformation efforts
    • Provide transparency end-to-end into all marketing system
    • Improve collbaboration between different business groups, functions and geographies

    Csilla Andersen
    Marketing Process Excellence
    HEWLETT PACKARD

  • 12:30 FULL SERVICE PLATED LUNCH
  • 13:50 COMMUNICATION, COMMUNICATION, COMMUNICATION: MEASURING COMMUNICATION EFFECTIVENESS IN A SIX SIGMA PROJECT
  • As a systematic measurement and analysis-based improvement methodology, Six Sigma deploys solutions for reducing process variation. That reduction in variation can lead to improved organizational efficiencies and effectiveness. A Six Sigma program’s success often relies on how competent the organization is in engaging the its members in understanding and acting on the solutions. The degree of member engagement often depends on how effective the communication is. Measuring communication effectiveness, when deploying solutions, will assist Six Sigma leaders in understanding member engagement levels and making required adjustments. In addition, communicating Six Sigma project success and key learnings will help drive future organizational improvement programs. Attendees will learn how to apply Six Sigma tools when measuring internal communication and better understand the correlation between effective communication and the success of the Six Sigma program.

    John Melby
    Head of Communications & Black Belt
    MOTOROLA
  • 14:30 APPLYING SIX SIGMA TO E-BUINSESS SALES AND MARKETING
  • The Internet has been called the most effective direct marketing medium ever invented. This discussion will describe how real companies such as Dell, Inc., AMD, and Caterpillar are leveraging the integration of e-marketing, the insights gained from database and web analytics along with new measurement technologies and Six Sigma concepts to take their marketing to the next level. find, gain, and keep more customers.

    Analysis techniques and benchmarks to determine why one website works and another does not
    Pinpointing the characteristics of high performing websites, and how that performance can be benchmarked and examined over time
    Case studies showing how e-marketing techniques have helped corporations find, gain and keep more customers
    Learn how e-marketing and selling approaches can be implemented via a Six Sigma methodology

    Yvonne Tocquigny
    CEO
    TOCQUIGNY
  • 15:10 AFTERNOON REFRESHMENTS
  • 15:40 CREATING A PROBLEM SOLVING CULTURE: OVERCOMING THE CHALLENGES OF CULTURAL CHANGE REQUIRED FOR EFFECTIVE SIX SIGMA DEPLOYMENT
  • In order for you to successfully drive Six Sigma throughout any organisation, a company culture that is conducive and receptive to change is essential. You need to create and sustain a culture based on the core concepts of Six Sigma. Achieving this however, poses a considerable challenge. This presentation will look at a number of issues in this challenging area.

    • Identifying the problems associated with cultural change within an organisation:
    -speed of change
    -uniformity
    -communication
    -recognition
    • Examining the challenges specific to cultural change within sales and marketing departments
    • Understanding and influencing the human factors involved in Six Sigma execution
    • Understanding why traditional approaches to deploying Six Sigma will meet resistance in sales and marketing
    • Developing strategies for moving from resistance to acceptance of Six Sigma methodology
    • Understanding the importance of the individual’s role in cultural transformation
    -encouraging behavioural change
    • Linking change management and leadership to gain top management commitment
    -how to lead cultural change

    Angelica Hurtado
    Commercial Six Sigma Leader
    SHAW INDUSTRIES, A BERKSHIRE HATHAWAY COMPANY
  • 16:20 DEBATE: DO PROCESS MANAGEMENT PROGRAMS HINDER INNOVATION?
  • This session will be interactive in nature and include our esteemed panellists answering questions posed by the chair and the audience.

    Is it possible to management process management improvement and innovation simultaneously? As Six Sigma migrates from the shop floor and back end processes to front end processes connecting directly with the customer, this panel will question the wisdom of applying rigid programs to truly innovative arenas. Is it true that is these programs are misapplied in areas where innovation is required it can hinder the process? Our panels of experts will debate the pros and cons.
  • 16:50 END OF CONFERENCE DAY ONE
  • 17:00 NETWORKING DRINKS
  • Conference Day #2
  • 7:30 REGISTRATION AND HOT BREAKFAST
  • 8:30 WELCOME AND RECAP OF DAY ONE FROM THE CHAIR
  • 8:40 KEYNOTE ADDRESS:SIX SIGMA & INNOVATION: USING SIX SIGMA TO DELIVER CUSTOMER VALUE
  • • Applying Six Sigma to the product design methodology
    • Using Six Sigma in a pre-design stage
    • Overcoming the challenges of using Six Sigma in a truly innovative space
    • Reviewing successes in using Six Sigma in product development

    Bill Robinson
    President
    INNOVATION AND QUALITY SOLUTIONS
  • 9:20 DEPLOYING, INTEGRATING AND MANAGING SIX SIGMA: A LOCAL AND INTERNATIONAL FOCUS
  • To be successful, Six Sigma must be a part of a company’s core values and a strong component of on-going strategic Plans. Working with Six Sigma in a meaningful way becomes difficult when a company’s business crosses international borders. It takes commitment and creativity to focus on true process improvement and the professional development of employees who serve as Black Belts.

    • Senior Staff involvement in Six Sigma – Project Selection & the Champion Role
    • Black Belt Training – Working with Training Consultants & Internally Designed Courses
    • Project Reporting – Tracking Success in $$ and Culture Change

    Andrea Skobel
    Vice President, Human Resources, Six Sigma Leader,
    JOHN CRANE

    Marilyn Fischbach
    Master Black Belt – Director of Training and Development
    JOHN CRANE
  • 10:00 MORNING REFRESHMENTS
  • 10:30 WHAT NEXT FOR SIX SIGMA? INNOVATION AND GROWTH IN SALES AND MARKETING
  • Six Sigma has helped many organizations reap tremendous rewards by reducing variation, improving quality, leaning out processes and solving known problems. It is the bridge between the current state and desired future state. Innovation turns dreams into reality, solves unknown problems and like Six Sigma it turns current state into desired future state. So far, Six Sigma has been about Left Brain activity, enabling analytical and logical processes and decision making through quantitive data. Innovation relies on Qualitive data and starts in the right brain, however, innovation is really the bridge between the right and left hemispheres of the brain and this is how dreams and ideas become reality. The similarity between Six Sigma and Innovation is compelling and when Six Sigma is used as a methodolgy to help convert dreams into reality it is incredibly powerful.

    This discussion will cover:
    - Why world class performance is no longer good enough
    - The Chorus of the Customer
    - The inextricable link between Six Sigma and Innovation
    - Some examples

    Bob Carter
    Senior Consultant
    RAYTHEON SIX SIGMA AND BUSINESS EXCELLENCE
  • 11:10 CASE STUDY: REVIEWING THE SUCCESS AND CHALLENGES OF SIX SIGMA IN THE SALES FUNCTION
  • This presentation describes, with case examples and practical steps, how Unisys succeeded in implementing Six Sigma in its sales function, thus allowing delegates to avoid common start up pitfalls.

    • Developing strategies to examine the impact of Six Sigma on sales productivity
    • Acknowledging the obstacles to achieving results
    • Presenting the key attributes of a “sales engine” process design to support DMAIC success
    • Supporting discussion of the above with real customer examples and results .
    • Developing a relevant efficiency model for your sales team
    • Incorporating this metric into other productivity metrics and leading indicators
    • Collecting accurate and relevant data for these projects
    • Deploying this tool into your sales channels

    Darwin Cox
    Master Black Belt
    UNISYS
  • 11:50 IMPLEMENTING PROCESS MANAGEMENT SALES: A CASE STUDY IN UNDER SIX SIGMA INDIVIDUAL HEALTHCARE
  • Implementing Process Management Sales: A Case Study in Under 65 Individual Healthcare
    Healthcare has been a late-comer to Process Management and Six Sigma. Working in Sales within the healthcare insurance industry provides unique challenges to both the CI practitioner as well Sales Executives. This case study will follow the lessons learned and progress achieved in the Individual Under 65 Sales Process at Blue Cross and Blue Shield of Florida.
    • Gaining key sales leadership and buy-in regarding the value of process management
    • Flexibility in applying continuous improvement methodologies to meet the unique needs of Sales
    • Identifying Key Metrics
    • Engaging Cross-Functional Leading metric owners
    • Integration with current and planned capital projects that impact outcome and leading metrics

    Charlotte Prom
    Director, Continuous Improvement
    BLUE CROSS AND BLUE SHIELD OF FLORIDA
  • 12:30 FULL PLATED SERVICE LUNCH
  • 14:00 PANEL SESSION: It’s All About the Customer: Embracing the VOC (Voice of the Customer) and Leveraging Six Sigma with Service, Sales and Marketing
  • • Incorporating Six Sigma in your client relationships to uncover benefits recognized by customers
    • Working with customers and encouraging them to use Six Sigma
    • Using the VOC to develop a profitable customer centred relationship, improve quality and boost innovation
    • Developing a collaborative approach to leverage VOC data into new products
    • Keeping VOC data current including:
    -systematically collecting VOC data
    -using specific analysis tools
    -conducting VOC data development and analysis


    Bob Carter
    Senior Consultant
    RAYTHEON SIX SIGMA AND BUSINESS EXCELLENCE

    JoAnn M. Wroblewski
    Six Sigma Master Black Belt
    CERIDIAN


    Charlotte Prom
    Director, Continuous Improvement
    BLUE CROSS AND BLUE SHIELD OF FLORIDA

  • 14:40 SIX SIGMA & SALES - UNDERSTANDING YOUR CORE ROCESSES

  • Have you heard about Tiered Process Characterization? It's a creative application of Six Sigma to help organizations understand their key processes. Using a cross functional team, we worked on identifying what our key sales processes should be (using a futuristic view) , the associated metrics that should be used for those processes, and used tools to help prioritize those processes based on the opportunity for improvement.

    This discussion will cover:
    Tiered Process Characterization
    What is it?
    Why use it?
    How did we apply this to Sales?
    What were the results?
    Challenges and successes since then
    Discussion: An opportunity to share!

    JoAnn M. Wroblewski
    Six Sigma Master Black Belt
    CERIDIAN
  • 15:20 CLOSING REMARKS FROM THE CHAIR
  • 15:30 END OF CONFERENCE

  • Workshops


    WORKSHOP A: MAY 22ND 2007

    WORKSHOP B: MAY 22ND 2007

    WORKSHOP C: MAY 22ND 2007

    WORKSHOP D: MAY 22ND 2007

    08:30 - 11:15 : WORKSHOP A: MAY 22ND 2007
    STRATEGIES FOR SUSTAINING SIX SIGMA

    Launching a Six Sigma project is relatively easy, to reap real benefits and realize ROI requires commitment from grass roots to the highest level. This workshop will show you how to ensure your Six Sigma program keeps working.

    TOPICS TO BE DISCUSED INCLUDE:

    • Steps to developing a Six Sigma programme
    • Investing in “back-end” Six Sigma monitoring to see sustained results
    • Putting in the checks and balances to ensure that results from Six Sigma projects will continue beyond DMAIC
    • Developing a reporting process for the continued evaluation of the Six Sigma projects
    • Ensuring the long-term success of your Six Sigma programme in your company

    ABOUT YOUR WORKSHOP LEADER

    Dan De Grazia, Director, Sales Engineering, Instantis

    Instantis is the leader in Enterprise Performance Improvement software for initiatives like Six Sigma. Instantis software has been deployed at leading companies like Credit Suisse, Hexion, McKesson, Verizon, Xerox and dozens of other Global 2000 corporations worldwide.

    08:30 - 11:15 : WORKSHOP B: MAY 22ND 2007
    WHAT NEXT FOR SIX SIGMA? Optimising the Use of Six Sigma in a Sales and Marketing Environment

    Almost every company is looking to its Sales and Marketing team for increases in topline revenue — sales increases, customer acquisition and customer loyalty. However, the Six Sigma practice is typically singularly focused on cost-cutting. Six Sigma teams must measure not only how much the marketing and sales functions can save a company, but also how much they can earn a company. This workshop will present a series of tools and measures to help do just that.


    TOPICS TO BE DISCUSSED INCLUDE:

    The new marketer’s measurement toolbox: We will examine some of the new interactive tools recently made available to help marketers.

    Data: TWe will discuss ways to establish alignment on which data should be important to your marketing/sales organization and your corporate executives.

    Defining a connection: How can marketers define the connection between marketing measures, such as strong awareness and branding, and bottom-line results? How can the contribution of marketing efforts such as events and trade shows be measured? We will review some new techniques to answer these questions.

    ABOUT YOUR WORKSHOP LEADER

    Yvonne Tocquigny, Founder and CEO, Tocquigny

    Over the past 26 years, Yvonne has grown the firm into a nationally recognized agency that specializes in measurable marketing solutions. Tocquigny is listed by Adweek as number 20 in their listing of the top 50 national interactive agencies and by B-to-B Magazine as one of the top 50 business to business agencies in the country. Tocquigny serves a broad range of clients including Dell Computer Corporation, World Vision, Teen Mania, Regent University, and Synopsys. www.tocquigny.com

    11:30 - 14:15 : WORKSHOP C: MAY 22ND 2007
    OVERCOMING THE CHALLENGES OF IMPLEMENTING SIX SIGMA ACROSS DISPERSED OFFICE LOCATIONS

    Achieving success in a Six Sigma project is a challenge, even more so when the team is not in one location. This workshop will attempt to answer the specific challenges of implementing Six Sigma in sales and service centers in more than 20 field locations.

    TOPICS TO BE DISCUSSED INCLUDE:

    * Electronic Tools: Teleconferencing & WebEx/Net Meeting

    * Using Six Sigma Tools Electronically -- It can be done!

    * The Secret to team selection and project selection: WINFM!!!!
    ABOUT YOUR WORKSHOP LEADERS:
    Lisa Medeiros, Master Black Belt - Director of Continuous Improvement, John Crane Inc.

    Lisa became a certified Black Belt in 2002 and went on to become a Master Black Belt in 2005. Lisa has managed several successful Six Sigma projects that solved problems and improved processes that involved team members from corporate headquarters and several field locations. Lisa also mentors other Black Belts.

    Dave Bretsch, Black Belt - Regional Manager West Region, John Crane Inc.

    Dave became a certified Black Belt in 2002. He has managed several Six Sigma projects that focused on process improvement between field sales and service branches. In his current position, Dave is supporting and mentoring a branch ops manager who is becoming a Black Belt.

    14:30 - 17:15 : WORKSHOP D: MAY 22ND 2007
    IMPLEMENTING EFFECTIVE WHITE AND GREEN BELT TRAINING TO DRIVE SIX SIGMA PROJECTS

    Green Belts are Six Sigma practitioners performing project work and supporting Black Belts on larger projects. This workshop is designed to provide attendees with both a technical and practical foundation for building white and green belt training to implement throughout your organisation including basic essentials regarding VOC and how to drive meaningful Six Sigma projects in sales and marketing.

    TOPICS TO BE DISCUSSED INCLUDE:

    Six Sigma Philosophy.
    Project Management.
    Critical Thinking Skills.
    Basic Data Acquisition Techniques.
    Basic Analysis Tools.
    Process Mapping.
    Failure Modes and Effects Analysis (FMEA).
    Measurement System Assessment.
    Statistical Process Control for Process Investigation.
    Introduction to Design of Experiments.

    ABOUT YOUR WORKSHOP LEADER

    Rob Reul is the founder and managing director of Isometric Solutions LLC, an international market research firm that specializes in customer intelligence research in business-to-business markets. Leveraging the Internet to gather and deliver satisfaction and loyalty information, Isometric Solutions provides worldwide research for firms seeking world-class standards.

    Mr. Reul has more than twenty years of experience in quality management and performance improvement. He has B.S. and M.S. degrees in Business and Management Science and has been a practicing six sigma black belt since 1986. In addition, Mr. Reul is a tenured Quality System Consultant, is a Certified Quality System Lead Auditor, and served three-terms as a Quality Award Sr. Examiner

    Networking Opportunities

    The Six Sigma in Sales & Marketing conference will bring together senior-level quality and process improvement professionals from a broad range of organizations.

    One of the key benefits of attending this conference is the networking opportunities you will find.

    Organizations wishing to take further advantage of these opportunities should contact Louise Gosling of WCBF about taking an exhibition booth or sponsoring one of the lunches, breaks or evening receptions.



    Who Should Attend

    WCBF’s 4th Annual Six Sigma in Sales & Marketing conference has been extensively researched and specifically tailored to meet the requirements and interests of professionals working within this area.

    You will profit from this conference if your area of expertise is in Marketing and / or Sales and you are on a journey towards process improvement.

    Equally you will benefit if you are a Six Sigma / Quality Manager seeking examples of where to apply processes to Marketing & Sales. Or, you are a Master Black Belt / Black Belt with Marketing and / or Sales experience.

    Specific job titles have been listed below.

    Commercial Director
    Chief Commercial Officer
    Commercial Manager

    Corporate Marketing and Communications Director
    Marketing Director
    Chief Marketing Officer
    VP of Marketing
    Marketing Manager

    Sales Director
    Chief Sales Officer
    VP of Sales
    Sales Manager
    Head of Sales & Marketing

    Director of Quality / Continuous Improvement
    Director of Operations
    Director of Six Sigma
    Business Process Improvement Champion
    Productivity Manager
    Head of CRM
    Deployment Leader / Champion
    Master Black Belt
    Black Belt
    Green Belt




    Prices, Discounts and Key Terms

    Prices
    FULL PRICE EARLY BIRD DISCOUNT PRICE BEFORE 04/06/07 BONUS DISCOUNT PRICE BEFORE 02/23/07 BONUS DISCOUNT PRICE BEFORE 12/31/06
    Conference & three Workshops (A, B, C, D) $3942 Save $400! $3542 Save $500! $3442 SAVE $600! $3342
    Conference & two Workshops (A, B, C, D ) $3393 Save $300! $3093 Save $400! $2993 Save $500! $2893
    Conference & one Workshop (A, B, C, D) $2844 Save $200! $2644 Save $300! $2544 Save $400! $2444
    Conference Only $2295 Save $100! $2195 Save $200! $2095 Save $400! $1895

    Online Offer
    Save an additional $50 off when you book online with a credit card - applies to Full and Early Bird prices only.

    Bonus Discount
    Cut off date: 02/23/07 - This will entitle you to an additional $100 off the Early Bird Discount price as shown above.

    Early Bird Discount
    Cut off date: 04/06/07 - This will entitle you to a discount off the registration fee (see above). Only applicable to FULL PRICE delegates

    Bring Your Team
    Group Booking Discounts
    WCBF understands the value of team knowledge sharing. Take advantage of the following group discounts (Discounts apply to full price only when registering from the same company at the same time. Discounts cannot be applied retrospectively).

    Groups of 3+ receive a 15 percent discount
    Groups of 4+ receive a 20 percent discount
    Groups of 5+ receive a 25 percent discount
    Groups of 6+ receive a 30 percent discount
    Groups of 7+ receive a 35 percent discount
    Groups of 8+ receive a 40 percent discount

    Discounts Calculation

    When booking on-line both "Early Bird" and "Group Booking" discounts will be calculated once the Registration Form is received by WCBF. You will be telephoned to confirm the final pricing, before any monies are taken from your Credit Card

    IF YOU ARE BOOKING BY FAX OR POST, PLEASE PHOTOCOPY THE REGISTRATION FORM FOR ADDITIONAL DELEGATES.

    I have two discounts e.g. early bird and group. I would like to use for my conference registration; can I use both of them?

    No, we do not combine discounts but we will honour the discount that is better for you.

    What does payment include?

    Payment includes breakfast, breaks & refreshments, lunches and the gala reception on the first evening of the conference. Check the on-line agenda for timings.

    A detailed conference workbook and/or CD with presentations and all meeting materials.

    When is payment due? Important please read.

    To receive any early payment discounts, registration and payment MUST be received at the time of registration and before the respective cut-off date.

    Any discounts offered (including team discounts) also require payment at the time of registration.

    Payment must be received prior to the conference, and within 30 days of registering. If payment does not arrive less than 10 working days prior to the event, a credit card payment will be requested.



    Timely, Topical, Fresh, Credible, Clear and Concisely Worded Information for the Six Sigma and Process Improvement Community


    Cancellation
    If you have to cancel your registration you can either send a substitute colleague in your place or claim a credit within the following time frames before the conference. To send a substitute colleague, please send an email to register@wcbf.com with your full contact details of the current attendee and conference they are registered for, and then your full contact details, including your job title, and email address.

    WCBF does not provide refunds for cancellations.

    For cancellations received in writing more than ten (10) working days prior to the conference you will receive a 100% credit to be used at another WCBF conference for up to one year from the date of issue. For cancellations received less than ten (10) working days prior to the event no credits will be issued.

    In the event that WCBF cancels an event, delegate payments at the date of cancellation will be credited to a future WCBF event. This credit will be available for up to one year from the date of issue.

    In the event that WCBF postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive a 100% credit representing payments made towards a future WCBF event. This credit will be available for up to one year from the date of issue. No refunds will be available for cancellations or postponements.

    WCBF is not responsible for any loss or damage as a result of a substitution, alteration, cancellation, or postponement of an event. WCBF shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this conference inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; or any other emergency.

    Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, WCBF reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.

    Changes to the Programme
    WCBF reserves the right to make changes to any aspect of the programme, agenda, speakers, dates and venue location and can also cancel events if enrolment criteria are not met, or when conditions beyond its control prevail. Every effort will be made to contact each delegate if the event is cancelled. If an event is not held for any reason, WCBF’s liability is limited to the refund of the registration fee only. WCBF is not responsible for any loss or damage as a result of a substitution, postponement, alteration or cancellation of the event due to causes beyond its control including, without limitation, natural disasters, sabotage, trade or industrial disputes or hostilities, and accident.

    Exhibitors and Sponsors Cancellation Policy
    WCBF cannot accept cancellations from exhibitors and sponsors.

    Protection of your data
    Personal data is gathered in accordance with the Data Protection Act 1998. Your details may be passed to other companies who wish to communicate with you offers related to your business activities.

    Travel and Accommodation

    VENUE

    W Lakeshore, Chicago
    644 N. Lakeshore Drive
    Chicago, IL
    60611
    Reservations number: 1-877-WHOTELS or (312) 943-9200



    Hotel Accommodation

    Hotel and travel costs are NOT included in the registration fee. However, WCBF have negotiated reduced rate accommodation with the hotel at $249++ per room per night. Please identify yourself as part of the WCBF Group/Six Sigma in Sales & Marketing Conference.
    The cut-off date for the reduced rate is May 18, 2007



    Documentation, Tapes and CDs

    The Summit experience is unique, but we can still provide you with the documentation of the event you missed on CD!
    To order call (1) 800-959-6549 0r (1) 312-466-5774 - or email reg@wcbf.com. Cost $699 (inc. p&p)

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    info@wcbf.com

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