Achieving Predictable Process Excellence by Integrating Lean Six Sigma with Global Service Sourcing
In this session you will learn how to integrate Lean Six Sigma in shared service organization to:
• Utilize Lean Six Sigma to de-risk the process migration
• Build the end to end business metrics for transparent process performance and measurable business impact
• Drive process stabilization & continuous improvement to help fuel growth
• Transform the business to the best in class
WORKSHOP LEADER: Monty Singh is the Senior Vice President for Six Sigma Solutions & Transitions at GENPACT. In this role, he is responsible for driving Genpact’s critical competitive edge by effectively utilizing Lean, Six Sigma, transition and solution resources. Monty joined Genpact in June 2005 from GE Vendor Financial Services where he was the Senior Vice President – Six Sigma and Chief Quality Officer. Prior to that, he held various leadership roles with GE Capital India businesses. Before joining GE, he worked at ABN AMRO and ANZ Grindlay’s Bank

The Six Sigma Maturity Model and the Strategy Capability Ladder
This workshop will introduce the Six Sigma Maturity Model – a framework that outlines 5 levels of Six Sigma adoption and evolution in organizations - Launch, Initial Success, Scale and Replication, Institutionalization and Culture Change. The model covers axes like leadership support, training, project selection, benefits quantification, belts, organizational penetration etc. and how these evolve as you go through the 5 levels. You will gain valuable insight into where you’re organization stands and what key levers you need to drive to get to the next level.
The workshop will also introduce the Strategy Capability Ladder which shows a 5 level progression of the maturity of the linkage between Strategy into Six Sigma execution. You will learn what steps you need to take to answer questions like – ‘what are my strategic priorities, what are the specific measures of these goals, what projects am I executing to achieve these goals, and what is the aggregate impact of these projects on the strategic goals’.
WORKSHOP LEADER: Dr Prasad Raje, Founder, INSTANTIS is the leading provider of on-demand software for CXO mandated initiatives that improve enterprise financial performance. Dr. Raje is the founder and CEO of Instantis and has 19 years of experience in the technology industry and in the last 4 years has led Instantis in the deployment of Six Sigma software at dozens of leading Global 1000 companies like Credit Suisse, McKesson, Xerox and others.

Competitive Excellence: A Necessary Next Practice to Preserve and Evolve a Business
How Lean Six Sigma (LSS), Design for Six Sigma (DFSS), and Systematic Innovation (SI) provide a synergy to help achieve a state of competitive excellence
Any organization or company that wants to survive the current stresses in the marketplace and evolve its business to be a continuous viable force needs to have a strategic framework to make this happen. This workshop presents a competitive excellence model or framework that will synchronize all of the improvement efforts needed to support the two primary states of any business: preservation and evolution. Topical coverage includes:
• What does Competitive Excellence (CE) mean?
• Targeted domains of CE: Preservation and Evolution
• Difference between the Voice of the Customer and the Voice of Society
• Knowledge based business strategy
• Synchronizing the business
• Enhancing the Intellectual capital of a company
• Systematic innovation: The next frontier
• Role of LSS, DFSS, and SI in Competitive Excellence
Examples, exercises, and simulations will be used to demonstrate the power and practicality of these concepts and methods as they relate to any kind of business.
WORKSHOP LEADER: Dr. Mark Kiemele, Co-Founder and President, AIR ACADEMY ASSOCIATES. Air Academy Associates is a leading-edge Six Sigma consulting firm helping leaders, managers, and practitioners bring about sustained process improvement, increased customer satisfaction, and improved profit margins. Dr. Kiemele is world-renowned for his knowledge-based Keep It Simple Statistically (KISS) approach to applying statistical methods to gain the right kind of knowledge for the right people at the right time.

Changing the Game in Six Sigma Project Execution
We all want to finish Lean Six Sigma projects more quickly and get better results. You can do this by:
• Enabling new Belts to execute projects like seasoned professionals
• Leaning the project process – eliminate non-value added efforts
• Improving knowledge sharing – simplifying project replication
• Utilizing Management tools to better leverage Master Black Belt resources
• Improving executive visibility (portfolio status, financial rollups, resource allocation)
This is an extremely interactive workshop so come prepared to ask questions about real world issues that you’re experiencing in your projects. In addition, the software tools mentioned during the workshop (SigmaFlow Coach, Modeler and VSM) are included with admission and will be provided at no additional charge to workshop attendees (SRLP: $1,200).
WORKSHOP LEADER: Jay Holstine, President and CEO, SIGMAFLOW. Mr. Holstine brings best practices to process improvement through leadership roles in consulting, industry and software development. As a leading provider of Best Practice Execution System® software, SigmaFlow delivers standards, consistency, and productivity for company-wide process management, project execution and governance. Thousands of process and project management professionals at diverse major organizations such as Albertsons, ConocoPhillips, First Data Corporation, Merrill Lynch, Pratt & Whitney, The World Bank, and Tyco International are improving results from SigmaFlow software every day.

Kaizen Events to Improve Your Business Using A Broad Spectrum of Tools
This workshop will show you how to practically implement Kaizen events on a much large scale. Gain insight into the practical application of a diversity of tools including:
Value Stream Mapping (VSM)
• Using VSM to generate projects, how to translate it into something actionable to achieve and show value
• Enterprise VSM from a systems perspective
• Advanced VSM for certain types of projects:
• Taking VSM to the next level
• How do you see the future state through VSM?
• VSM in a non-continuous manufacturing environment
Process Mapping, Modelling and Simulation
• Using simulation and modeling in a Kaizen event
WORKSHOP LEADER:John A. Rizzo, Senior Consultant, MOFFITT ASSOCIATES#

Think Strategic or Die - Where is Your Six Sigma Program Going?
According to recent research, a third of all Six Sigma initiatives fail to produce results and are abandoned, one third will produce mediocre results and only one third are successful. What is the difference? In the successful third, the Six Sigma program becomes the vehicle for executing strategy, the engine of profitable growth and the thing CEOs trumpet to their shareholders. In the other two-thirds, it is marginalized and forgotten.
This workshop will share the secrets of the successful third:
• How did they start their program?
• How did they develop a sustainable infrastructure?
• How did they ensure their improvement programs made an impact on their strategic objectives?
• How did they keep their senior executives enthused and informed as the program developed?
WORKSHOP LEADER: Steven DuBrow, President and Managing Director of the Americas Region, I-NEXUS, the leading provider of enterprise software to enable strategy execution. Steve has worked extensively in helping organizations link strategic vision with tactical execution. His understanding of the challenges in driving sustainable business improvement initiatives across and down an organization comes from his experience facilitating management teams in various sized companies across many industries.

Lean and Six Sigma in a Transactional Environment – Making it Work
Are you driving hard savings and seeing results from Lean Six Sigma in the transactional world?
Although there has been a huge amount of progress for the application of Lean and Six Sigma in Service and Transactional environments, successful deployment and advancement is considerably more complicated in a Transactional environment than Manufacturing. Practical experience in Transactional Lean Six Sigma is scarce. How can you effectively drive Lean Six Sigma for business growth?
Through practical, case study examples and hands-on exercises, this workshop will provide you with key take-aways to:
• Understand, apply and maximize the tools and methods for successful Transactional Lean Six Sigma
• See how Lean and Six Sigma are actually working in the transactional world
• Re-Enforce Lean and Six Sigma within your business model
WORKSHOP LEADER: Bahadir Inozu, Ph.D., Chief Executive Officer, NOVACES, LLC Dr. Inozu is the CEO of NOVACES. He is a Lean Six Sigma Master Black Belt and a Theory of Constraints Jonah. Prior to co-founding NOVACES, he served as the Chairman and Professor of the School of Naval Architecture and Marine Engineering and Professor of Engineering Management at the University of New Orleans. He also served as the Director of the Reliability, Operations and Maintenance Division of the Gulf Coast Region Maritime Technology Center. He is credited with pioneering the implementation of Lean Six Sigma in the U.S. shipbuilding industry through research sponsored by the Office of Naval Research. Currently, he leads NOVACES in a wide variety of defense industry projects, including Enterprise Airspeed, The Defense Logistics Agency, Lockheed Martin, The Missile Defense Agency, and Northrop Grumman Ship Systems. He has conducted more than 20 major applied research projects, and written over 70 journal articles. Dr. Inozu earned his M.S. and Ph.D. in Naval Architecture and Marine Engineering from the University of Michigan in 1986 and 1990 respectively. He got a B.Sc. degree in Mechanical Engineering from Istanbul Technical University.

The InnovationCUBE™: How to Turn Great Ideas into Lean Six Sigma Solutions
The InnovationCUBE™ replicates the dynamics of lean sigma innovation. It takes the “mystery” out to make it understandable, practical and doable by any project team. Companies such as General Electric, Microsoft, Motorola, General Dynamics and many others are using the CUBE to develop Lean Six Sigma products, processes and business systems.
This “hands on” step-by-step workshop will show you how to:
• Make innovative thinking and action part of any Lean Six Sigma project, product, service, or business system
• Create more innovation without disrupting existing initiatives such as Lean Enterprise, Quality Function Deployment, Portfolio Planning, and Effective Project Management.
• Find new “break away” opportunities before your competition even wakes up.
• Generate ten times your usual number of practical ideas
• Measure solutions against one another to make sure you have the right feedback to make the right decisions
• Develop a corporate-wide Lean Six Sigma Innovation improvement effort
Participants will take away a demo copy of the new web-based InnovationCUBE™ for their personal evaluation, a signed copy of Bart Huthwaite’s latest book, “The Lean Design Solution” and an innovative “pop up” CUBE as a handy desktop reference tool.
WORKSHOP LEADER: Bart Huthwaite, Sr., Founder, INSITUTE FOR LEAN INNOVATION. Bart Huthwaite, Sr. is recognized as one of the leading Rapid Innovation Management thought leaders in the world today. He is the founder of the Institute for Lean Innovation, founded 25 years ago to help organizations improve their innovation practices. Bart has authored many books in the field of innovation management, including his latest, “Lean Design Solution.” He is also the creator of the Innovation CUBE, an integrated IT solution for deploying innovation across an enterprise.

Achieving World-Class and Forward-Thinking Approaches in Sales and Marketing through Six Sigma
Six Sigma offers huge potential for selling and marketing, however, too often there is a lack of common ground between the two. This workshop will address the key challenges to execute and improve Six Sigma in Sales and Marketing, to bring your products to market faster, better, cheaper.
Topics to be covered will include:
• Tools and Methods for Six Sigma in Sales and Marketing
• Measuring successful deployment in Sales and Marketing - Practically grading on how well you are doing in each area
• Practical experiences and lessons of the tools to promote Six Sigma in Marketing – Selling Six Sigma to your Marketing Department
• The future and next step for Six Sigma in Marketing
WORKSHOP LEADER:Rob Reul, Managing Director, ISOMETIRC SOLUTIONS#. Rob brings his 20 years of experience and expertise in market research and quality management to your challenge. He is an ASQ Certified Quality System Lead Auditor. He has BS and MS degrees in Business and Management Science and has been a practicing Six Sigma black belt since 1986. Rob has served three terms as a Quality Award Sr. Examiner.

Maximizing the Utilization of Your Black Belts and Green Belts
Are you considering spending money (or have done it already) on training Green Belts and Black Belts? Have you hired Belts from outside your organization with the thought that these folks are going to change the world of process improvement in your organization? Training is just the tip of the iceberg. Most organizations have not thought through what happens after the classroom. How does an organization manage people and projects three years down the road when the honeymoon phase is over? Want to determine if this is time and money well spent?
If that is the case then you can not miss this workshop. During this time Susan McGann, CEO of Pivotal Healthcare Solutions LLC will share the secrets to maximizing Belt performance. From hiring the right people to determining the Belt structure that is right for your organization including salaries, mentoring and return on investment, this workshop will share the good, bad and the ugly of utilizing Black Belts and Green Belts in any organization..
This informative, interactive and fun session will cover:
1. Hiring Belts - You can’t maximize them if you did not hire the right people
2. Black, Green, Yellow? Structure and responsibility are everything – Determine what is right for your organization
3. Return on investment – How do you measure what the people, not just the projects, bring to your organization?
4. Can Belts really spend “all” their time doing projects? Discover the creative ways to maximize Belts in any company
WORKSHOP LEADER: Susan McGann, CEO, PIVOTAL HEALTHCARE SOLUTIONS. As one of the first healthcare trained Master Black Belts, Susan McGann has over seven years of development experience in the challenging healthcare industry. She has established successful Six Sigma and Lean programs and spoken internationally to organizations, not limited to healthcare, which are moving in the Six Sigma direction. She has recently broken away from the traditional healthcare executive role and has started Pivotal Healthcare Solutions, LLC: an organization focused on helping companies move from ‘thinking to acting’ and ultimately getting results with a customized approach that is tailored to an organization’s culture. Her experience, honesty, humor and frankness make this a session you certainly do not want

Unleashing the Power of Strategic Six Sigma for Innovation and Growth
Balancing the intellectual, organizational and human elements for successful innovation
Many thought leaders believe that success in these changing times will rely much more on right brain thinking and my experience shows that strategic use of Six Sigma, a traditionally left brain tool, offers enormous potential for right brain thinkers. Innovation is more important than ever, but at the same time, people are being asked to do more with less. This is why strategic use of Six Sigma is key. Strategic Six Sigma embraces the traditional left brain Six Sigma methods, but uses them to address right brain opportunities by bridging the gap between the right and left hemispheres of the brain. This accelerates innovation and enables growth.
A key feature of this workshop is to show leaders how to do this. Leaders in all types and sizes of organizations are starting to realize that ‘best in class!’ and even ‘world class!’ is no longer good enough to be successful in today’s world.
This workshop will give you key insight into what really enables successful innovation and how Six Sigma can be used as an enabling tool in support of successful innovation.
Key ideas to be covered include:
Introduction to the concept of “balanced innovation”, covering the intellectual, organisational and human aspects of innovation
Exploring real examples of balanced and unbalanced innovation, and their effects on business success - How important is technology, and what about the organisational and human aspects of innovation?
How do you match your innovation to the macro environment?
And by attending you will learn how to:
Assess the innovation balance in your own organisation
Take simple steps to address areas of imbalance and improve your innovation performance
Use practical Six Sigma tools to understand and improve each element of your innovation balance
Understand where and why growth occurs
WORKSHOP LEADER: Bob Carter, Senior Consultant, RAYTHEON, USA. Robert (Bob) Carter, has over 20 years experience in high technology business and has developed capture strategies and led new business capture teams to over $2.5Bn of business. He has extensive knowledge of international business, having led several multi-national campaigns and projects. Currently, he is leading Raytheon’s Six Sigma efforts for Innovation and Growth by developing thought provoking training to enable new leadership behaviours towards innovation and growth. He is the author of In2thestratosphere, a book about achieving ‘out of this world’ performance through Innovation, Growth and Six Sigma.

Measuring, Tracking and Reporting Your Results for Six Sigma
The measurement of results from your Six Sigma deployment is a key challenge facing beginners, intermediate to advanced practitioners of Six Sigma. Furthermore, successful tracking and effective reporting of your results is also considerably more complicated in a transactional environment than manufacturing. How can you effectively measure the results of your Six Sigma initiative?
Join this practical workshop and find how to:
• Build a measurement system in a service and transactional environment to provide consistent data
• Measure the financial impact of Six Sigma
• Track your benefits and service improvements
• Understand the types of information pertinent to different levels of the organization
• Build metrics that assure alignment between the company objectives and projects
• Develop a Benefits Capture Protocol to assure consistent valuation of benefits
When you leave this workshop you should be able to:
• Create line of sight metrics between projects and organizational objectives
• Design the correct metrics for various organizational levels
• Create a benefits Capture Protocol that assures consistency of valuation and support valuations in a financial audit of reported benefits
WORKSHOP LEADER: Mike Carnell, Executive Vice President, CS INTERNATIONAL. He was also a founder and Co-President of Six Sigma International and continues as President of Six Sigma Applications. Mike began his career in Quality Assurance in 1981 while employed at Motorola. In his twelve years with Motorola he worked in the Government Electronics Group in Arizona and the Automotive Group in Texas, New York and Illinois. Since leaving Motorola, Mike has worked at companies such as Compaq Computer, Borg Warner, and Hi-Tech Manufacturing.

Design of Experiments and Testing Strategies in Transactional Environments
This workshop is designed to demonstrate the approach and benefits of applying Design of Experiments (DOE) in transactional environments. We will cover the theory and steps required to conduct a DOE. Various examples from real-world applications will demonstrate the ability to use DOE to uncover business value and develop future strategies in transactional environments with particular focus on Financial Services. You will also learn an approach for using test and learn with control groups that can lead to quick wins for the organization. This workshop will offer tools that you can take back to your business and add value both in the near-term as well as enable the development of long-term strategies.
WORKSHOP LEADER: Michelle Mitchell, Senior Business Manager and Business Risk Officer and Greg Dodson, Senior Business Manager and Online Process Owner, CAPITAL ONE DIRECT BANKING

The Global Six Sigma Summit will bring together senior-level quality and process improvement professionals from a broad range of organizations.

One of the key benefits of attending this conference is the networking opportunities you will find.

Organizations wishing to take further advantage of these opportunities should contact Louise Gosling of WCBF about taking an exhibition booth or sponsoring one of the lunches, breaks or evening receptions.

Email: louise.gosling@wcbf.com

WCBF invites all Senior Executives and Professionals from across industry world-wide striving for business improvement and competitive advantage including:#

• Presidents and CEOs

• Chief Operating Officers

• Chief Information Officers

• Chief Quality Officers

• SVPs and VPs of Quality

• SVPs and VPs of Six Sigma and Lean Six Sigma

• VPs of Operations

• Heads of Process Excellence

• Heads of Continuous Improvement

• Deployment Leaders and Six Sigma/ Lean Six Sigma Champions

• Master Black Belts

• VPs of Manufacturing

• Heads of Process Engineering

• Heads of Organizational Development

• Heads of Innovation