Back to Basics
Do you need to go back to the basics or are you new to Six Sigma and/or Lean? Don’t miss this refreshing workshop designed specifically for individuals who have an interest in implementing these initiatives within their company or who need to go back and re-evaluate their company deployment and make some adjustments. In this session, you’ll learn what it takes to deploy Lean Six Sigma for optimal results. Your workshop leader has years of practical experience to tap into having led the original implementation of Six Sigma at GE Capital Card Services. She also led the integration and deployment of Lean and Six Sigma at GE Aviation in Information Technology and at GE Corporate Global Infrastructure Solutions a shared services organization.
This workshop will cover topics including:
• Getting started in Lean Six Sigma
• Why you need both Lean and Six Sigma….in both manufacturing and transactional/service areas of the business.
• Demonstrating the value and the results for management and employee buy-in
• Measuring your results and getting commitment
• Selecting the right people – developing champions and sponsors for your deployment
WORKSHOP LEADER Pam Conard, Director, The Center for Quality of Management, a Division of GOAL/QPC. The Center for Quality of Management provides networking, best practices, training, and advising in the areas of: Lean Six Sigma, Strategic Planning, Project Management, Innovation and Creativity, Leadership, Customer and Market Focus and Process Management. Pam has a 20-year track record of success with $25 Million in accumulated project savings. Pam spent 10 years driving results in various divisions of GE and is a GE-Certified Lean Six Sigma Master Black Belt.

Using Lean Six Sigma to Create a Pull for Innovation
Creating Value Through the Synergistic Application of Lean Six Sigma and Innovation
This workshop will provide you with the know-how and practical insight into how innovation techniques can revitalize a Lean Six Sigma initiative to help drive an organization to a state of competitive excellence.
Topics to be covered include:
• Keeping Innovation Systematic and Simple (KISS)
• How Lean Six Sigma and Innovation are blood brothers
• Specific applications of Innovation within Lean Six Sigma
• Case Studies illustrating the dual application of Lean Six Sigma and Innovation
• Creating an infrastructure in an organization to get the most out of both LSS and Innovation
WORKSHOP LEADER: Dr. Mark Kiemele, Co-Founder and President, AIR ACADEMY ASSOCIATES. Air Academy Associates is a leading-edge Six Sigma consulting firm helping leaders, managers, and practitioners bring about sustained process improvement, increased customer satisfaction, and improved profit margins. Dr. Kiemele is world-renowned for his knowledge-based Keep It Simple Statistically (KISS) approach to applying statistical methods to gain the right kind of knowledge for the right people at the right time.

Measurements to Sustain Lean Six Sigma
Corporations have been implementing Lean and Six Sigma for about twenty years. One of challenges coming to light more recently is sustaining the Lean Six Sigma initiative in a corporation. Without a set of effective measurements, Lean Six Sigma is blamed for multitude of corporate failures.
‘Measure what you value’ is a key tenet of Lean Six Sigma. Therefore, it is necessary to measure Lean Six Sigma effectively in order to improve Sigma levels, and sustain its financial benefits. In absence of such measures, Lean Six Sigma initiative remains fragmented, inconsistent, and unpredictable. This seminar has been developed to give attendees a set of measures that are easy to implement, and can be used as predictive measures of the corporate financial performance.
Participants will learn the following:
• Challenges with Lean and Six Sigma measurements
• Measures to prioritize Lean Six Sigma projects
• Measures for determining project savings
• Measures for the corporate Sigma level
• Relationship between Sigma level and financial performance
WORKSHOP LEADER: Praveen Gupta, President, ACCELPER CONSULTING (www.accelper.com), has authored several books including the Six Sigma Business Scorecard, Six Sigma Performance Handbook, Business Innovation the 21st Century, and Stat Free Six Sigma. Praveen consults with corporations in the area of business performance improvement through innovation and Six Sigma. He is an ASQ Fellow, and Six Sigma Master Black Belt. Praveen writes monthly columns Six Sigma Sense in QualityDigest.com, Manufacturing Excellence in Quality Magazines, and Business Innovation in realinnovation.com. Praveen also teaches at DePaul University, and Illinois Institute of Technology, Chicago.

Improving Operational Excellence Project Identification, Prioritization and Execution
The success or failure of any Lean/Six Sigma initiative hinges on project selection that aligns with corporate strategy and project execution that delivers the projected financial benefit.
This workshop focuses on how you can “apply Six Sigma to your Six Sigma” deployment to continually analyze and improve the critical processes that comprise your Six Sigma value chain. We’ll show you how to identify and optimize the highest value deployment capabilities.
Topics to be covered include:
• Balancing the need for speed and continuous innovation
• Optimizing project selection with rigorous evaluation techniques
• Reducing project cycle time through replication and knowledge sharing
• Maintaining visibility of your entire Six Sigma project portfolio
• Extending the discipline of Six Sigma across the organization
WORKSHOP LEADER: To be confirmed, MCGRAW HILL and David Boghossian, Founder, POWERSTEERING SOFTWARE. David has over 25 years of experience in the fields of Performance Improvement, Operational Excellence, and Strategy Execution, where he has focused on using effective tools to drive improved business results, accelerate innovation, and deliver more focused strategic information to decision makers. PowerSteering is the leading on-demand PPM software for managing Operational Excellence, IT, Business Transformation and other strategy initiatives.

Coupling Lean Six Sigma with Digital Modelling/ Discrete-Simulation and DOE to Drive Profitable Manufacturing Response: A Company Case Study
Supported by Minitab and simulation tools, this workshop will provide insight into how a Six Sigma DMAIC process was supported by Digital Modelling and Discrete-event Simulation to quantify and qualify manufacturing process improvements. The workshop will walk you through the elements of the DMAIC process that were established and executed to evaluate manufacturing stretch opportunities that would support major, new business goals of agility, responsiveness and market penetration.
Participants will learn how this combined team..:
• Developed hypotheses to test the manufacturing cause and effect relationships
• Developed high-level regression equations depicting algorithmic linear cause and effect relationships
• Injected Digital Modelling/Discrete-event simulation and DOE to rigorously test every hypothesis in a complex manufacturing environment
• Leveraged Stochastic/Probabilistic techniques to quantify, qualify and sensitize “What-If” scenarios impacting “Y” outcomes by modifying “X” variables such as lead times, customer service, capacity utilization, forecast error, transitions and production lot sizes
• Evaluated the “What-if” scenario outcomes and their bottom-line business impacts leveraging Multiple Response Optimization techniques and Curve Fitting routines
• Is moving into the Improvement Phase of the DMAIC process leveraging the new Manufacturing Model and DDPM, Demand-driven Predictive Manufacturing approach to drive profitable manufacturing response
WORKSHOP LEADER: Rick Baxendell, Senior Continuous Improvement Manager, BAYER MATERIAL SCIENCES. Rick's been President & CEO of two medium-sized Bayer manufacturing divisions in North America. He's been working in Bayer's Continuous Improvement Worldwide Organization for several years and has driven many Lean/Six Sigma projects to successful fruition, driving out waste and improving the bottom line, including recently leading the Bayer-Shertrack Six Sigma DMAIC project to drive more profitable manufacturing responsiveness across a large division. Gregory L. Schlegel CPIM, CSP, Jonah, VP Business Development, SHERTRACK LLC. Greg has been a supply chain executive for over 20 years with several Fortune 100 companies and spent seven years as a supply chain Executive Consultant. As an IBM Industry Subject Matter Expert, Greg worked with over 125 Fortune 200 organizations and has presented papers on supply chain management, Lean/Six Sigma and Theory of Constraints throughout the US, Europe, Scandinavia, Australia, South America, South Africa and the Middle East. Greg was APICS’ 1997 International Society President.

Growing Lean and Six Sigma in IT
This workshop will address how to overcome the fundamental challenges for implementing Lean and Six Sigma in IT within your organization.
Through practical examples and hands-on exercises, topics for discussion include:
• Selling Lean Six Sigma to the organizational business leaders
• Effectively using the Stakeholder Analysis
• Selling to VIBL (Very Important Business Leader): Using my background in sales to perform this task
- BACE+ Selling Process (Developed by AT&T)
- Sandler Selling System
• Winning Sponsor Support with Short Term Project Success
• Redeploying Proven Solutions in Other Business Areas
• Translation and Greenbelt Projects to drive further process improvements
• Using Innovation to Conquer Key Business Objectives
• Using QFD to Design Customer Centric Processes
• Expanding Lean Sigma Aptitude in Service Delivery Teams
• Developing and deploying Statistics and Yellow Belt skills training
WORKSHOP LEADER: Steven H. Jones, LSSBB, Quality & Continuous Improvement, SIEMENS. Steven H. Jones is a Lean Six Sigma Black Belt who received his certification as a Lean Six Sigma Black Belt by the George Group while employed at the Xerox Corporation. He started his career at 3M, an early adopter of the Lean Six Sigma methodology in 1988 and has worked in quality improvement of Telecommunications and IT arenas since 1993. Since then he has provided quality improvement and process engineering services domestically and internationally to clients such as BP Canada, Convergys, Intercontinental Hotels, and Microsoft. He is currently a Lean Six Sigma Black Belt with Siemens IT Solutions and Services. He is member of the International Society of Six Sigma Professionals. Steven earned his B.A. in Communications from the University of Cincinnati and completing his Executive MBA at Xavier University of Ohio.

“Disney Great Leader Strategies”
Learn the Disney Great Leader Strategies from How To Foster An Inclusive Environment to Ensuring That Employees Are Knowledgeable About Their Jobs. This powerful seminar that will give you new ways to think about how to move your employees from interested to committed and your organization from good to great or from great to greater. Lee developed these 12 strategies in 1995 for the purpose of teaching the 7000 leaders at the Walt Disney World Resort what leadership must look and feel like to those being led. Today Walt Disney World enjoys world class scores on annual leadership surveys from their 58,000 Cast Members which translates into excellent Guest satisfaction scores and financial results. Disney Great Leader Strategies:
• How to foster an inclusive workplace
• Design your organizational structure for success…”Break the mold”
• Make sure you have the right people in the right jobs
• Ensure that cast members are knowledgeable about their jobs
• Make dramatic leaps in Guest service
• Implement effective structured processes for getting work done
• Explore, probe and know what is going on in your organization and act upon that information
• Actively observe and react to the performance of your direct reports – take time for recognition, coaching and counselling
• Expand and act upon knowledge and experience of the best service available anywhere
• Partner effectively and successfully with staff and other cross-functional partners
• Demonstrate a passionate professional commitment to your job
• Understand and demonstrate mastery of business fundamentals
Lee Cockerell, Former Executive Vice President of Operations, THE WALT DISNEY WORLD RESORT

Scaleable Lean/Six Sigma™ in Small and Mid-Sized Companies
A “One Size Fits All” Six Sigma Deployment is doomed to failure. These days there are too many Six Sigma consultants running around touting the large scale deployment model of a GE, Honeywell, or 3M to small and mid-sized companies. This approach leads these organizations down a rat-hole of failure and disappointment. This large scale, top-down deployment model works well in large organizations but it is totally irrelevant further down the supply chain. A $100 million organization can not afford the same financial and resource commitment of a $20 billion organization, nor does it need to in order to achieve success. Six Sigma deployments must be driven on strategic needs and the ability for an organization to absorb, benefit, and actually transform itself to a higher level of performance – Not on how many belts they think they need. Six Sigma has created sort of a Mad Belt Disease in the marketplace where too many individuals are focused on the means of getting their belts, and not the ends. For smaller and mid-sized organizations, a more scaleable, rapid deployment model is more appropriate.
This interactive workshop will give you:
• Hands-on experience of Scaleable Lean/Six Sigma Deployment Methodology
• Practical case study examples of rapid deployment and significant results
WORKSHOP LEADER: Terence T. Burton, President, THE CENTER FOR EXCELLENCE IN OPERATIONS, INC (CEO), a management consulting firm specializing in Lean, Six Sigma, Supply Chain, and New Product Development. Terry has over 35 years of general management and senior leadership experience in manufacturing, quality, supply chain management, engineering, customer service, and strategic planning. Terry has authored six books including his two most recent, The Lean Extended Enterprise: Moving Beyond the Four Walls to Value Stream Excellence, and Six Sigma for Small and Mid-Sized Organizations: Success Through Scaleable Deployment.

Lean Six Sigma Program Benchmarking Workshop
Attend a “real” workshop where you will be put to work on the task of completing a benchmarking exercise for your operational excellence program. You will walk out of the door with a gap analysis which identifies where you are behind, on par, or ahead of industry norms along the axis of maturity described by the Six Sigma Maturity Model (SSMM) such as leadership, training, financial impact, reporting, strategy alignment and culture change.
The next step is to determine whether or not these gaps are the result of conscious planning and decision-making given your unique deployment. If not, you will know where to focus going forward in order to achieve the next level of maturity.
The SSMM, which describes the commonly experienced levels of OpEx journey maturity – including Launch, Early Success, Scale Replication, Institutionalization, and Culture Transformation –- provides the framework and vocabulary for this discussion.
Join Instantis CEO and founder Prasad Raje as he leads this workshop designed to help you to:

Benchmark your journey’s progress against industry norms;

Assess deployment strengths and performance gaps that need attention; and

Anticipate common adoption pitfalls that lay ahead.
WORKSHOP LEADER: Dr Prasad Raje, Founder, INSTANTIS, the leading provider of on-demand software for CXO mandated initiatives that improve enterprise financial performance. Dr. Raje is the founder and CEO of Instantis and has 19 years of experience in the technology industry and in the last 4 years has led Instantis in the deployment of Six Sigma software at dozens of leading Global 1000 companies like Credit Suisse, McKesson, Xerox and others.

An Effective and Simple Hands-on Business-wide Lean Six Sigma Simulation
Whether your company is just starting a Lean Six Sigma initiative or is already mature in its approach, this hands-on Lean Six Sigma simulation covers all aspects of running a business and an effective method for training employees. In this workshop, participants will be part of a team to evaluate and improve a “fun factory” operation that drives profitability. The factory is driven by many of the realities in business today. The workshop will begin with an overview of the simulation followed by a brief review of Lean Six Sigma tools/concepts. Participants will divide into teams and perform the hands-on simulation. Once the exercise is complete, teams will utilize Lean Six Sigma tools in order to improve their operation. A second round of simulation will be performed to determine whether profitability has increased or decreased.
Come to learn and have fun with this one-of-a-kind Lean Six Sigma simulation!
Participants will learn how to:
• Work in a team setting to achieve one common goal
• Utilize Lean Six Sigma tools to improve an operation such as a spaghetti diagram and value added process maps
• Utilize data collection to improve a process
• Use this simulation as part of their own Lean Six Sigma training
WORKSHOP LEADER: Ronnie Pate, Director of Six Sigma Initiatives, Global Supply Chain, CINTAS CORPORATION. Ronnie has more than 10 years of Six Sigma experience as a certified Black Belt through the General Electric Company and Master Black Belt. Along with his team, Ronnie is responsible for all Global Supply Chain Six Sigma projects both transactional and manufacturing based. He leads his team of Black Belts and Green Belts toward project benefits through training and mentoring and has broad industry experience in the areas of appliance motor and medical equipment manufacturing, information technology services, and global supply chain operations.

Value Stream Mapping in Transactional Environments
Value Stream Mapping (VSM), a primary tool in Lean Production applications, is a relatively recent addition to the use of visual representations of how work gets done. It is different than a traditional process map in which work flows are diagrammed in order to understand the process steps and inputs/outputs at a task or activity level. The Value Stream Map provides documentation of the information and material flows of all processes required to make a product or provide a service. There is typically a VSM for each of the company’s primary value streams, such as concept to launch or order to cash. The focus of VSM is on understanding how the product flows through the various processes in order to identify value added vs. non-valued added activities. Identifying and eliminating waste and bottlenecks in the value stream and reducing cycle time are key objectives of VSM.
Participants will learn how to:
• Select key value streams within their company
• Calculate Takt Time (rate of production required in order to satisfy customer demand) for key value streams
• Create a current state VSM
• Analyze the current state VSM to move toward the future state VSM
How you will benefit from this workshop:
• Understand how VSM can support your company’s Six Sigma lean efforts
• Comprehend the basics of VSM in order to assess whether your company should pursue further VSM training
WORKSHOP LEADER: Betsi Harris Ehrlich, Director of Six Sigma and Master Black Belt, TYCO INTERNATIONAL. She has 24 years experience as an industrial engineer and has held various leadership roles in service related businesses, primarily at Deutsche Bank, American Express and Tyco. She is a senior member of the Institute of Industrial Engineers and is a certified Master Black Belt. Ehrlich has authored numerous technical publications and in 2002, published a book titled “Transactional Six Sigma and Lean Servicing™: Leveraging Manufacturing Concepts to Achieve World Class Service”, which has become one of the definitive industry sources for Six Sigma and Lean in a transactional environment.

Practical Innovation: Using TRIZ to Increase Creativity in Lean and Six Sigma to Maximize Customer Satisfaction, Productivity and Profits
TRIZ is the systematic innovation methodology that helps you find creative solutions to all kinds of business and technical problems. Instead of waiting for inspiration to strike, you can be creative when YOU need to be creative. TRIZ is fully compatible with Six Sigma and Lean — they tell you what your problem is, and TRIZ helps you find the solution.
The workshop is hands-on. You will learn how to apply the following tools to your problems:
• The Ideal Final Result
• Use of existing resources
• Identification and removal of contradictions
WORKSHOP LEADER: Ellen Domb, Ph.D., Founding Editor, THE TRIZ JOURNAL. TRIZ is Dr. Domb’s 6th career: she has been a physics professor, an aerospace engineer, an engineering manager, a product line general manager, and a strategic planning/quality improvement consultant. In 2005, she was named by Quality Digest Magazine as a leading voice for the future, citing the integration of TRIZ for innovation in quality improvement and quality planning systems. Ellen's client work, books, and articles are aimed at making it easy for people to learn TRIZ and to incorporate new thinking methods into their organizations. Clients include the Global 500--Dow Chemical, Hewlett-Packard, 3M, and others--and entrepreneurial companies with 3-50 employees.

Kaizen Events: Running an Exceptional Kaizen Event
This workshop will teach you how to run highly effective Kaizen Event the GE Way. Learn from a Certified GE Lean Six Sigma Master Black Belt how to:
• Effectively scope a Lean Kaizen Event for success.
• Prepare the deliverables in advance to make the Kaizen Event run more effectively.
• Lay out the agenda for the Kaizen Event to maximize the use of everyone’s time.
• Set measurable targets for the Kaizen Event.
• Get real improvements completed during the Kaizen Event.
• Prioritize and drive the 30/60/90 Day Action Plan after the Kaizen Event.
How you will benefit from this workshop:
• Learn all the detailed process steps for running a successful Kaizen Event using the proven DMAIC process structure.
1. Define (5-7 weeks before Event)
2. Measure (1-3 weeks before the Event)
3. Analyze (1 week prior and during the Event)
4. Improve (During the Event and then 30/60/90 day plan)
5. Control (Post Implementation – Leadership Previews and Process Ownership
Learn how to create excitement and drive change to support your Kaizen Event
WORKSHOP LEADER: Pam Conrad, Director, The Center for Quality of Management, a Division of GOAL/QPC. The Center for Quality of Management provides networking, best practices, training, and advising in the areas of: Lean Six Sigma, Strategic Planning, Project Management, Innovation and Creativity, Leadership, Customer and Market Focus and Process Management. Pam has a 20-year track record of success with $25 Million in accumulated project savings. Pam spent 10 years driving results in various divisions of GE and is a GE-Certified Lean Six Sigma Master Black Belt.

How to Supercharge Your Lean and Six Sigma Programs
The SCOR model’s strength as a rapid and common approach to characterizing supply chains in a common language complements both Six Sigma and Lean continuous improvement approaches. These methodologies are often viewed as conflicting approaches to continuous improvement. This training demonstrates how companies can use these methodologies in concert to produce synergistic effects across their supply chains, yielding system-wide improvements.
Deliverables will include:
• An introduction to SCOR, Six Sigma, and Lean methodologies as used in a convergence approach
• Use of SCOR Key Performance Indicators (KPI’s) and benchmarking for DMAIC and programs and Lean initiatives
• The use of Value Stream Maps with SCOR maps and metrics for supply chain continuous improvement and waste elimination
• Application of Six Sigma DMAIC and Lean Value Stream Analysis within the SCOR Project Roadmap
• Application of SCOR-based best practices
• SCOR project characterization and prioritization for Six Sigma and Lean opportunities
Benefits:
Supply-Chain, Six Sigma, and Lean professionals can gain an understanding of how to use the SCOR framework to extend the benefits of continuous improvement across their extended supply chain to create overall system improvements. SCOR professionals can also gain an understanding of other proven methodologies to extend the range and depth of continuous improvement project implementations leveraging the SCOR framework.
WORKSHOP LEADER: Dan Swartwood, Director of Value Chain Center of Excellence, PRAGMATEK CONSULTING GROUP. He is an experienced change-leader in the areas of supply chain management, quality improvement, unit cost reduction and transformation. He is a specialist in supply chain analysis resulting in the identification of major strategic and tactical improvement opportunities that can be tied directly back to the P&L. Dan has been involved in a wide range of major supply chain projects in industries such as Aerospace & Defense, Industrial, Chemical, Pharmaceutical, and High-tech. He has written numerous articles and been active in speaking at various events. He is a trained practitioner in Lean and Six Sigma and is Certified as a Quality Engineer with ASQ, Certified in CPIM through APICS, and a Certified SCOR Instructor with the Supply Chain Council.

EXCLUSIVE SITE VISIT: Tour of Operations Control Centre (OCC) at UNITED AIRLINES, Elk Grove, IL

Experience first-hand the Continuous Improvement Program that has been working in practice at United Airlines in this behind the scenes tour – See the reality of working in a Lean Six Sigma environment.

This unique site visit gives you the opportunity to experience first-hand what can be accomplished through Lean Six Sigma, as part of the continuous improvement tool-kit:
• Find out how the CI program at United has changed the business
• Gain insight into the first-hand use of Six Sigma methods and Lean tools in a business environment
• See for yourself the major accomplishments in customer facing functions (reservations, airports – baggage, lobby etc..) and HR, and the impact on employees and customer satisfaction

Tour Facilitators include:
Srisu Subrahmanyam, Vice President, Continuous Improvement and the Enterprise Continuous Improvement Team at UNITED AIRLINES

Coaches depart from The Westin Lombard at 2.00pm, returning to the hotel at the latest by 6.30pm.

Places are limited, BOOK NOW to secure your place. Please sign up for this exclusive site visit on the registration form.