DATA COLLECTION IN FINANCIAL SERVICES - FOR SIX SIGMA AND LEAN PROJECTS

In financial services, data collection is often the biggest roadblock to fast-tracking or even completing projects. If you are unable to move projects along quickly or show fast results, you often lose the momentum of the Champion. Many companies are running systems that were designed to track total cycle times or volumes, but not all of the effort and touchpoints along the way. This workshop will explore techniques for ensuring you are collecting the right data, methods of collection, and ways to expedite the analysis process.

Specific areas to be covered include:
* Systems - Legacy v. Workflow
* Time Study Analysis and Strategies – can be painful, but has great data rewards
* Methods to speed data collection (particularly when you are unfamiliar with the Process under review)
* What data do you collect? How to define your attributes at the beginning of the project
* Building a data collection plan
* Validation of your data collection methodology through an MSA
* Letting the significance of data guide the design of future systems/reporting

ABOUT YOUR WORKSHOP LEADERS:
Mary Beth Hannon, First Vice President, Operations Strategy Group, BANK OF NEW YORK MELLON currently works in Operations Strategy where she is responsible for the design, deployment, and management of Strategic projects. In addition, she is accountable for deploying Lean Six Sigma throughout the organization. Over the past three years Mary Beth has worked on a variety of re-engineering, integration, and technology initiatives. Prior to joining Operations Strategy, Mary Beth held a variety of roles at Mellon Financial. She worked as a Project Manager in Boston and in London where she led a group of analysts through customer-focused projects. She spent three years in IT as a business systems consultant working on automation initiatives, SWIFT developments, and projects to integrate joint ventures. Earlier in her career at The Boston Company, she was a Manager in Asset Servicing. Before joining the Boston Company, Mary Beth spent two years at State Street Research and Management Company. In 2005, she received her Six Sigma Black Belt. She holds a BA with honors from Wheaton College.

Francine M. Jones, Vice President, Operations Strategy Group, BANK OF NEW YORK MELLON is a project manager in the Operations Strategy group where she has been responsible for deploying Lean Six Sigma for the past 2 years. Prior to this, Francine led a team responsible for managing the transition of Asset Servicing business processes to India. Francine also spent 14 years with Mellon’s Private Wealth Jumbo Mortgage division where she held a variety of roles including Business Systems Manager responsible for new systems initiatives, business process redesign, development and maintenance of operations manuals, and managing a team in providing hardware/software support servicing 200 users. Francine is a Lean Six Sigma Green Belt. She holds a BS in Business Administration/Finance from The University of Vermont and an MBA from Boston University.

DEPLOYING LEAN SIX SIGMA
Lean Six Sigma—is it Lean or Six Sigma or a hybrid approach to process and performance excellence. Lean six sigma combines the best of both (and worst) of both methodologies in an organizations pursuit of strategic and operational improvements. This workshop will explore strategies to deploy and maximize Lean Six Sigma to achieve organizational performance excellence.

Topics covered will include:

* Strategy and selection for utilizing Lean Six Sigma
* Internal vs. external expertise
* Alignment to strategic objectives for team project
* Team selection—leaders and followers
* Identifying and measuring success
* Achieving performance excellence through Lean Six Sigma

ABOUT YOUR WORKSHOP LEADER:
Patricia Lapekas, VP - Process Management, Premier Inc.
In her present role, Lapekas leads the process management and improvement efforts at Premier . Under her leadership, Premier initiated Lean Six Sigma in 2005 to supplement its existing process management and improvement training for employees. Lapekas has more than 25 years of health care and process improvement experience and is a six sigma black belt and certified medical technologist. Lapekas earned a master’s degree in health administration from St. Louis University and a Bachelor of Science degree in medical technology from Michigan State University . She also has served as a senior examiner for the Malcolm Baldrige National Quality Award Process and North Carolina Award for Excellence process, and has served as a national and state examiner for the past 10 years. Lapekas also is an ASQ certified manager of quality/performance excellence.

SIX SIGMA AND LEAN TOOLS IN MARKETING WITHIN FINANCIAL SERVICES

Marketing and Six Sigma actually have a long and common history in statistics. More than driving around in convertibles and thinking of great product and ad ideas while your hair is blowing in the breeze, marketing is a science of correlation and causality. This workshop will explore the common history of marketing and Six Sigma. Specific continuous improvement frameworks will be offered around branding, advertising, consumer feedback and product development.

Specific tools to be covered in this context include:
* Kano analysis
* the House of Quality (QFDs)
* Regression analysis with emphasis on interpreting residuals

ABOUT YOUR WORKSHOP LEADERS:

JulieAnn Lawson, Vice President, Operational Excellence, WASHINGTON MUTUAL, INC.
JulieAnn Lawson is the Customer Advocate and Engagement Manager for WaMu's Operational Excellence team. She has been using Lean Six Sigma and other process improvement methodologies to support enterprise level process improvement and revenue generating projects in WaMu since July of 2005. Prior to her tenure with WaMu, JulieAnn spent five years with two different GE businesses; one as an Operations Manager and another as a Six Sigma Black Belt. Having lived as an Operations Manager and being trained as a Six Sigma Black Belt, JulieAnn is able to use the power of Six Sigma and related tools in an organic way. By doing so she helps her customers understand the steps as they go through them, attain value from the results, but doesn't intimidate them with the process or the tools.

Fouzan Mansuri, Vice President, Operational Excellence, WASHINGTON MUTUAL, INC.
Fouzan Mansuri is a VP with WaMu’s Operational Excellence Team. He has been with WaMu since February 2005. Fouzan’s past experiences include marketing & business development, consulting, process management, and client relationship management. His professional interest lies in applying Six Sigma mindset and techniques to non traditional areas. This is evidenced by his recent experiences at WaMu where he has successfully used Six Sigma methodology in areas such as Branding and Organizational Design