Lean and Six Sigma – The Basics

Lean Six Sigma is a Business Improvement Methodology which combines the tools and concepts of Lean and Six Sigma. Six Sigma tools and methods allow us to eliminate variation and defects while Lean tools and methods allow us to remove waste and increase speed. So, do you need Lean Six Sigma in your organization? The answer is YES…if you are interested in high quality products and services implemented fast at the lowest possible cost. Gain Hands-On experience creating a Value Stream Map – Lean Six Sigma’s most basic, yet most powerful tool.

Over time, the processes within organizations become unnecessarily complex and can contain 60-80% non-value added steps. How does this happen? Well, it is because of the way we think about our processes:
- it is not my responsibility to fix that – it’s management’s job
- no one owns the process
- it has always been done this way and it can’t be changed,
- it can only be done this way because its mandated by the “corporate office” or by a certain manager in the organization,
- extra steps is the only way to guarantee quality in our products or services,
- our business and circumstances are so special and unique we have to be complex,
- everything has to go through the same process and there is no exceptions, and
- every department and every manager must touch everything and sign off on everything.

Imagine your employees energized with a new way of thinking. They all take responsibility and they are actively looking at your company’s processes searching for non-value-added steps, waste, rework and wait time. Just by learning a few new tools and simple concepts, we can have every employee in your organization streamlining processes in no time.

This workshop will show you how to:
- Dramatically improve process speed and reduce cost and complexity
- Separate "Value-Added" from "Non-Value-Added" process steps based on what’s important to the customer
- Use New Tools for analyzing process flow and delays
- Measure and drive process Lead Time
- Use new tools to eliminate the root causes of Waste
- Quantify and eliminate the cost of Complexity
- Remove Variation from processes

WORKSHOP LEADER: Pam Gladwell, President, CENTER FOR QUALITY OF MANAGEMENT & Chief Quality Officer, GOAL/QPC is an experienced leader with more than 20 years of proven success in delivering profit and growth through the application of world-class management methodologies. As the Cincinnati Chapter Director of The Center for Quality Management, a GOAL/QPC company, Pam is responsible for advising companies on ways to improve their business performance and results. She is responsible for leading a consortium of more than 20 aggressive, dynamic Cincinnati businesses through a mutual learning process where CEOs, CFOs and CQOs share information and ideas with one another. She is responsible for finding and developing new methods and techniques to tackle complex management problems that confound leaders everyday. As the Chapter Director, Pam is responsible for providing a networking structure that allows senior executives to discuss problems and get help with solutions.

Improving Lean Six Sigma Training Success

Employee demographics are impacting industry approaches to providing Lean Six Sigma training. Tech savvy, multi-tasking Generation Y becomes the largest employee base as Baby Boomers with all their experience are retiring at the rate of 10,000 per day. Combine this demographic change with the never-ending push for more productivity from employees and what is a mission-critical training process that for many companies has not been modified since initial launch, and you see the potential for improvement. Join this workshop and discover:
- The challenges to keeping a predominantly 100% instructor-led training approach
- The difference between blended learning and instructor-led learning
- The economic benefits of blended learning models. A ROI Benefits Estimator will be used during the workshop.
- The 7 Steps to creating a blending learning model as the participants work through a training scenario.
- The steps to capturing knowledge to create custom modules for blended learning
- Wrap up will include case studies of successful blended learning models

Participants completing this workshop should be able to:
- Begin their own internal transformation process
- Begin the process of capturing knowledge
- Articulate the value proposition

WORKSHOP LEADER: Bill Moore, Vice President, THE QUALITY GROUP. Since 1992, The Quality Group has created e-Learning and Blended Learning training that offers easier delivery and higher ROI than 100% instructor-led training. Mr. Moore has extensive experience with companies deploying continuous process improvement methodologies including Lean Six Sigma, Supply Chain, and Innovation. His experience includes process automation improvements during nearly 20 years at Honeywell before moving to Lean Six Sigma training and consulting with Six Sigma Qualtec, PwC Consulting, and The AIT Group prior to joining The Quality Group.

Swords to Ploughshares: Using FMEA Skills and Tools to Create a Comprehensive Risk Management Program

Six Sigma practitioners are familiar with using FMEA tools to anticipate risks in process improvement and design efforts. This workshop focuses on turning an FMEA from a one-off event into a programmatic approach toward risk management. Develop risk identification and mitigation skills in order to make an entire organization more proactive in handling business failures. Topics to be covered include:
- Case example: development of risk program for management of critical facilities environments
- Establishment of common standards for evaluating severity, occurrence, and detectability
- Development of semi-quantitative dashboards for measuring and managing a risk profile
- Risk profile update schedules, including risk reviews as stakeholder communications events
- Risk management roles and responsibilities

WORKSHOP LEADERS:
Michael Jordan, Senior Vice President, JONES LANG LASALLE AMERICAS INC. As a Six Sigma Master Black Belt, Michael uses industry best practices to help corporate real estate clients achieve their strategic and operational performance objectives. Additionally, Mr. Jordan applies change acceleration and team coaching principles to help clients effectively deploy innovative solutions to meet their strategic objectives. Mr. Jordan has experience in the government, legal, and high technology industries. Mr. Jordan has worked with a variety of significant corporate clients such as Cisco Systems, Coca Cola, and Hyatt.
Gassia Salibian, Associate, JONES LANG LASALLE AMERICAS INC. As a Green Belt, Ms. Salibian applies the Six Sigma approach to designing and improving real estate services such as project management as well as products such as portfolio plans and environmental building policies. She has led FMEA based workshops and designed and launched risk management programs for global corporations enabling them to leverage lessons learned from incidents into ongoing risk management operations. Her most recent clients include BP, Cisco Systems, Microsoft, Bank of America and HSBC.

PRACTICE without Risk to Life and Limb and the Pursuit of Profits

How do you build high-performing and confident Six Sigma practitioners? Practice – Practice – Practice. The riddle may be different, but the answer is always the same. The only path to high performance is the well-travelled one. In order for students of Six Sigma to become highly skilled and confident in their work, they must be allowed ample time to apply the tools and learn from their experiences. Perhaps you’re now asking:
- How do I provide a variety of inexpensive, fun and safe experiences where learners can practice what they’ve learned?
- How do I accelerate the application of what’s learned to the workplace?

You can provide more than just story problems and catapults. In this workshop you will become acquainted with simulations for the Six Sigma classroom. Simulations provide safe, time-compressed, low-cost opportunities for practicing new skills. Properly used, these kinds of exercises keep students engaged in the learning process while freeing instructors to provide high value coaching and mentoring. This seminar will expose you to a variety of training simulations and describe models for using them as: evaluative instruments, “refresher” training, team-building and problem-solving exercises. Find out more about developing technologies, including use of games and virtual learning environments (many of which are free and in the public domain) constructed to accelerate learning and cement competencies.

WORKSHOP LEADER: Peg Pennington, Director of Continuous Improvement for The Center for Operational Excellence, Ohio State University’s Max M. Fisher College of Business. Peg manages the Lean Sigma Forum for the COE which is designed to promote Lean and Six Sigma principles for COE member companies. As a Management Sciences faculty member, Peg teaches graduate students in Operations Management, Lean and Six Sigma methodology. The Ohio State University Fisher College of Business is consistently rated one of the top 20 business programs according to US News and World Report. The rigorous 21-month curriculum develops critical thinking skills, global perspectives and real-world leadership experience. Peg is a regular participant in executive education programs at Ohio State University including the Textron Growth Leadership Program which is training over 1,000 of the company’s top executives. She also teaches in the Six Sigma Black Belt program for MBA’s and Executive Education. Peg directs the Honda Lean Supplier Network Award which an award given to the top Honda Supplier based on their continuous improvement implementation and she is a participate of the Efficient Effective Compassionate Care Committee for The Ohio State University Medical Center.

Every attendee will receive free subscriptions to the presented simulations for post-summit evaluation and practice.

Aligning a Six Sigma Program to Organizational Strategy

To make the biggest impact from a Six Sigma program, it’s critical to align efforts to strategically important areas. This workshop will discuss ways to create a Strategy Execution framework that helps ensure strategic alignment at all levels of your organization. Learning objectives:
- Learn techniques to help ensure that your Six Sigma programs are focused on issues that will most effectively drive your organizational strategy
- This session will provide an overview of a “Strategy Execution framework” that ensures better prioritization, improvement, and control
- See how to create a “golden thread” to align Six Sigma projects to specific performance gaps and how to review them effectively to drive long-term results

WORKSHOP LEADER: Jack Steele, CEO, ActiveStrategy, Inc. Jack Steele is passionate about getting clients results by improving the way they deploy strategy, quality, and performance excellence initiatives across their organizations. He co-founded ActiveStrategy in 2000 as the first organization in the world dedicated to developing and deploying enterprise-wide software for corporations seeking to harness the power of strategy execution. Mr. Steele has consulted with a wide array of organizations, including many of the world's largest and most successful. Highlights include: American Academy of Pediatrics, AT&T, Dow Chemical, Eli Lilly & Company, Merrill Lynch, J P Morgan Chase Bank, City of San Francisco, Miami-Dade County, MedStar Health, Palomar Pomerado Healthcare, Children’s Hospital of Orange County, and the University of Wisconsin Hospital & Clinics. During his career thus far, he has helped organizations achieve four Baldrige Awards, five Baldrige site visits, two Deming Prizes, and six Florida Sterling Awards. He also served as a Baldrige examiner for two years.

Lean Six Sigma Program Benchmarking Workshop

Attend a “real” workshop where you will be put to work on the task of completing a benchmarking exercise for your operational excellence program. You will walk out of the door with a gap analysis which identifies where you are behind, on par, or ahead of industry norms along the axis of maturity described by the Six Sigma Maturity Model (SSMM) such as leadership, training, financial impact, reporting, strategy alignment and culture change. The next step is to determine whether or not these gaps are the result of conscious planning and decision-making given your unique deployment. If not, you will know where to focus going forward in order to achieve the next level of maturity.

The SSMM, which describes the commonly experienced levels of OpEx journey maturity – including Launch, Early Success, Scale Replication, Institutionalization, and Culture Transformation –- provides the framework and vocabulary for this discussion.

Join Instantis CEO and founder Prasad Raje as he leads this workshop designed to help you to:
- Benchmark your journey’s progress against industry norms;
- Assess deployment strengths and performance gaps that need attention; and
- Anticipate common adoption pitfalls that lay ahead.

WORKSHOP LEADER: Dr Prasad Raje, Founder, INSTANTIS, the leading provider of on-demand software for CXO mandated initiatives that improve enterprise financial performance. Dr. Raje is the founder and CEO of Instantis and has 19 years of experience in the technology industry and in the last 4 years has led Instantis in the deployment of Six Sigma software at dozens of leading Global 1000 companies like Credit Suisse, McKesson, Xerox and others.

Motivational Lean Six Sigma for Leaders

What Will Be Covered:
- Introduction
- Convincing Senior Management to pursue Lean Six Sigma – Top-down vs. alternative approaches
- How to make your Lean Six Sigma program stick
- How to align projects and strategic initiatives
- Applying Lean first
- Three components of a successful Lean Six Sigma Program
- Five phases of Lean Six Sigma Deployment
- How it all fits together

WORKSHOP LEADER: Robert G. Bryant, GOS VP of Quality, CSC Lean/Six Sigma Program Lead, COMPUTER SCIENCES CORPORATION is responsible for the overall Lean/Six Sigma program for CSC including: Whitebelt, Greenbelt, Blackbelt & Master Blackbelt training, Lean Events, putting an award program in place, Six Sigma Analysis and lead over 200 Lean/Six Sigma projects resulting in over 150 million in cost reductions and increases in revenue. Leading the QA Process ensuring accounts achieve required quality certifications (CMMI, ISO, ITIL, Malcolm Baldrige, Business Excellence, etc), improve customer satisfaction and improve/measure performance. Lead CSC Wide Quality Conf Call to educate CSC Quality Professionals. Lead account Process Improvement initiatives for CSC Presidents & CSC Corp Staff. Rob will also be sharing his personal story and how many of the quality tools helped him learn to walk again after a 55' fall and even set a Guinness World Record for Rowing (3,280 miles in 117 days).

Competitive Excellence: A Necessary Next Practice to Preserve and Evolve a Business

How Lean Six Sigma (LSS), Design for Six Sigma (DFSS), and Systematic Innovation (SI) provide a synergy to help achieve a state of competitive excellence Any organization or company that wants to survive the current stresses in the marketplace and evolve its business to be a continuous viable force needs to have a strategic framework to make this happen. This workshop presents a competitive excellence model or framework that will synchronize all of the improvement efforts needed to support the two primary states of any business: preservation and evolution.

What Will Be Covered:
- Define the term Competitive Excellence (CE)
- Understand the targeted domains of CE: Preservation and evolution
- Learn the difference between the voice of the customer and the voice of society
- Explore systematic innovation: The next frontier

How You Will Benefit:
- Create knowledge based business strategies
- Enhance the intellectual capital of your company
- Realize the roles of LSS, DFSS, and SI in competitive excellence

WORKSHOP LEADER: Dr. Lee Pollock, Senior Vice President and Lean Sigma Programs Director, AIR ACADEMY ASSOCIATES has served in key positions within industry, government, and academia since graduating from West Point in 1973. Following service as an airborne ranger in the United States Army, Lee joined the Polaroid Corporation in Cambridge, Massachusetts, as an engineer, senior and principal design engineer and later as the Director of Test Engineering for Data General Corporation in Nashua, New Hampshire. In 1983, Lee joined the Electronic Systems Center of Air Force Material Command located at Hanscom Air Force Base where he served as the Director of Product Assurance, Director of Systems Engineering and Test and later the Director of Corporate Quality in direct support of over 150 command, control, communications, counter measure and intelligence programs valued in excess of $4 billion/year. During his tenure he spearheaded the activities that led ESC to winning the 1994 Presidential Quality Award. Lee implemented Six Sigma while serving as the Director of Quality at EMC’s Data General Division in Southboro, Massachusetts. In 2000, he joined Air Academy Associates and has directly supported the integration of Six Sigma into the business operations at such notable corporations as Raytheon, Lockheed-Martin, Nova Chemical, Perkin Elmer, Bombardier, Gates Rubber, Lennox, Cessna, Apogee Enterprises, Sony, EMC, Holley High Performance, and Stanadyne Corporation. Lee successfully managed both the Lean and Six Sigma program activities for GlaxoSmithKline at nine international sites.

Using Six Sigma and Innovation Techniques to Improve Product and Process Development in Engineering and Beyond

Participants will compete and actively design, build, test and optimize helicopter prototypes aiming to increase overall flight time. This interactive workshop will:
- Discuss trade-offs in the application of theoretical and empirical models in the development of new products and processes.
- Review the application of screening and characterization design of experiments (DOE) in the development and improvement of new products and processes.
- Introduce and apply innovation techniques to extend product and process performance past original targets

WORKSHOP LEADER: Jose A. Pires, Master Black Belt , BLACK & VEATCH CORPORATION José A. Pires is a Master Black Belt with Black & Veatch Corporation, a leading global engineering, consulting and construction company specializing in infrastructure development in energy, water, telecommunications, management consulting, federal and environmental markets. At Black & Veatch José leads strategic continuous improvement and business process management initiatives, including Six Sigma projects, Six Sigma and process owner training, and corporate innovation deployments. Prior to joining Black & Veatch, José led multinational Business Process Management and Six Sigma implementations in the electronics (Sony), semiconductor (Cymer), and food (Nestlé) industries. José received a Bachelor of Engineering Physics from the University of Kansas and a Master in Business Administration and Finance from the University of San Diego. José is a certified Quality Engineer, Black Belt and Master Black Belt with extensive experience in DFSS, Lean and Innovation techniques in manufacturing, transactional and product development environments. José, his wife and two children live in Kansas City and enjoy travel, soccer and airplane modeling

Integrating Innovation with Voice of the Customer (VOC)

Noriaki Kano defined the VOC into three categories: 1. Expected quality, which covers situations where if you do not have it, the customer is unhappy and if you do, the customer does not notice. 2. One dimensional quality, which covers situations where the customer is happy if you have it and unhappy if you do not. 3. Exciting quality, where you develop something the customer did not think of but really likes. So in the last situation, the customer does not notice it if you do not have it, but is thrilled if you do!

In an age that measures customer satisfaction, you will learn in this workshop how to delight customers in a way that no one else does and achieve the highest scores in customer satisfaction. You also get a comprehensive manual that will help you share these tools with your employees.

WORKSHOP LEADER: Bob King, Founder, Chairman, and CEO, GOAL/QPC was the first to launch a regional Deming users group in the early 1980's. Later he led the research of advanced Japanese quality methods. He was the first to publish books in English on Quality Function Deployment and Hoshin Planning. He led the adoption of these methods at many U.S. organizations, including Ford, Intel, Procter & Gamble, Hewlett-Packard, IBM, Bethesda Hospital, General Motors, Motorola, Harvard University, and many others.
King has written three books: Idea Edge, Better Designs in Half the Time, and Hoshin Planning: The Developmental Approach. He also publishes a quarterly peer-reviewed journal, the Journal of Innovative Management, which is designed for experienced practitioners of quality management and continuous improvement systems. King has a bachelor of arts degree from St. John's College and an S.T.M. from Boston University.

Using ASIT (subset of TRIZ) in the Improvement Phase within the Transactional and Engineering World

This workshop will lay the foundation for how Advanced Systemic Inventive Thinking (ASIT) supports innovation within the framework of Lean Six Sigma. We will explore the foundation of ASIT, the Contradiction Statement, to apply the thinking tools to a “Closed World” scenario. This interactive workshop will:
- Review the history of TRIZ and ASIT
- Describe how Structured Innovation will increase the probability of finding a high value solution
- Define a Contradiction Statement
- Explain the five “Thinking Tools”
- Work through examples of ASIT in action
- Explore ways to apply ASIT

WORKSHOP LEADER: Sharlyn R. Stocker, Lean Six Sigma Master Black Belt, INTEL Sharlyn R. Stocker is a Senior Master Black Belt currently employed by the Intel Corporation leading the deployment of Lean Six Sigma to support Intel’s strategic objectives. Prior to joining Intel, she successfully consulted in Six Sigma methodologies for 20 years in a variety of industries which included; semi-conductor, automotive, mining, bio technology to telecommunications and non-profit service organizations. Sharlyn has extensive experience in applying Lean Six Sigma and innovative techniques to manufacturing, product and process development and transactional environments. Sharlyn has a Bachelor’s and Master’s degree in Industrial Engineering from Arizona State University and was awarded 2 patents for applications in electroluminescent technology. Sharlyn and her husband have three children and live in Mesa, Arizona.

The Global Six Sigma and Business Improvement Summit & Awards will bring together senior-level quality and process improvement professionals from a broad range of organizations.

One of the key benefits of attending this conference is the networking opportunities you will find.

Organizations wishing to take further advantage of these opportunities should contact Flora Hamilton of WCBF about taking an exhibition booth or sponsoring one of the lunches, breaks or evening receptions.

Email: flora.hamilton@wcbf.com

WCBF invites all Senior Executives and Professionals from across industry world-wide striving for business improvement and competitive advantage including:#

• Presidents and CEOs

• Chief Operating Officers

• Chief Information Officers

• Chief Quality Officers

• SVPs and VPs of Quality

• SVPs and VPs of Six Sigma and Lean Six Sigma

• VPs of Operations

• Heads of Process Excellence

• Heads of Continuous Improvement

• Heads of Business Improvement

• Deployment Leaders and Six Sigma/ Lean Six Sigma Champions

• Master Black Belts

• VPs of Manufacturing

• Heads of Process Engineering

• Heads of Organizational Development

• Heads of Innovation