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WCBF Event Details Page

 4th Annual Lean & Six Sigma in Service & Transactional Environments Conference
 Chicago, IL  (Workshops: August 18, 2009. Conference: August 19 & 20, 2009.)
Full Event Details Latest Event News Register Now! REGISTER NOWSend to a Colleague Download Brochure Print all Information 

[ Overview ] [ Key Speakers ] [ Agenda and Speakers ] [ Workshops & Special Events ] [ Networking Opportunities ]
[ Who Should Attend ] [ Prices, Discounts and Key Terms ] [ Travel and Accommodation ]
[ Frequently Asked Questions ] [ Documentation, Tapes and CDs ]



Overview

 Overview & Key Topics :
The 4th Annual Lean & Six Sigma in Service & Transactional Environments will take place in Chicago, August 18-20 2009

Full details will be announced soon.


If you would like a reminder nearer the event please click here.

Or just print this page for future reference.

Based on the enormous success of WCBF's Six Sigma event series to date, it is expected that this will be the largest senior-level conference to focus on Six Sigma in Service & Transactional Environments implementation. Nowhere else will you find such an exceptional array of speakers and organizations willing to share their experience with you.

Pick One. If you plan on attending just one Six Sigma in Service & Transactional Environments conference, then this is the one to select. WCBF currently averages over 200+ senior-level attendees at its Six Sigma Conferences. This is the highest number of senior-level attendees per a Six Sigma niche focussed conference than any other organization.

As recognition for registering before the agenda and speakers are announced we are offering substantial discounts to register early.

Book now and save up to $575.

The agenda and speakers are not announced until 16-20 weeks prior to the event. However, as the leading research team in this sector, you can be assured we create the strongest need-to-know agendas that address the current burning issues you face in your job functions. Importantly, we spend a substantial amount of time locating and selecting the best first-class thought leaders, who have addressed those issues. WCBFs key differentiator is that we draw on more resources and spend more time researching our events than anyone else, consequently they are of a far higher quality and reach a much larger audience.

See our testimonials for further evidence of the quality of our events.

Testimonials from our recent six sigma events:

"Thank you for such a great Conference. Over the years, I have attended 25+ Six Sigma Conferences and I have never participated in one better. We appreciate you and your team's hard work!"
Dr Neal Mackertich, Founder, Raytheon Six Sigma Institute, RAYTHEON

"As a new deployment leader, I attended three Six Sigma conferences last year, and yours was by far the best! I found the sessions to be varied and informative, and they were supplemented by opportunities to mingle with other participants and industry specialists. I look forward to making the WCBF conference an annual event!"
Linda Bowyer, VP Service Quality, TD Canada Trust

"The orchestration of the key leaders - CEO, CIO, VP - to tell their success stories; the sprinkling of "new and refreshing thinking" and the caliber of the attendees made this one of the most outstanding learning events of the past 2-3 years."
Wanda Sturm, SigmaPlus Engagement, HP

"The event was first class -- outstanding speakers (especially Jim Collins), exhibits, and meals. It was a great week!"
Stephen J. Wittig, Vice President Six Sigma, QualityCabinets/Merillat

"WCBF's Global Six Sigma Summit offers a great opportunity to meet thought leaders in a variety of industries. The presentations are first-rate, and the "sideline" interactions are incredibly valuable to me."
Mike Richman, Publisher, Quality Digest

"The conference attracted a high percentage of organization leaders as well as Six Sigma practitioners providing an excellent opportunity for sharing/networking. You were successful in attracting several high level people and engaging speakers that brought this summit to a higher level than similar ones."
Don Baker, Rochester Institute for Technology

"Vijay Bajaj and his staff at WCBF consistently produce premier, high-value conferences related to Six Sigma, Lean, Design for Six Sigma and Innovation. WCBFfs attention-to-detail, adherence to sound ethical standards, high degree of collaboration and responsiveness, commitment to post-conference follow-up and focus on maintaining long-term, excellent business relationships sets it apart from other conference organizers. Their ongoing commitment to objectively gauging the needs of their diverse, world-wide customer base and quickly responding to changing market trends enhances WCBFfs ability to attract the most talent speakers in their respective fields. For these reasons, Air Academy strongly supports and thanks WCBF for their contributions."
Lee Pollock, Senior VP, Director of Lean Sigma Programs, Air Academy Associates

"The summit was outstanding ] great networking and process improvement sharing!"
Wayne R. Potter, Electrical Value Stream Leader Process Excellence, Northrop Grumman Corporation

"I always enjoy networking with professionals leading in problem solving. This year's conference was a good sharing of lessons learned and fresh practical ideas."
Rick Morrow, Director of Continuous Improvement, United Airlines

"I've attended six sigma conferences over the past few years and this WCBF event was the best. I look forward to the next WCBF six sigma conference."
Chris Kargula, DFSS Engineering Manager, Cooper Standard

"The WCBF Global Six Sigma Summit and Awards Conference was our most successful marketing event for 2007. This was largely the result of the personal interest WCBF staff took in finding ways to optimize our visibility and facilitate contact with key prospects."
Wayne Caccamo, VP Marketing, Instantis

"The conference last week was fantastic. Jim Collins and Mikel Harry were outstanding and provided unique perspectives for the profession. The mix of track speakers was also the best I have seen."
Paul Hesselschwerdt, President, Global Partners Inc

"A Summit very well organized where the aim of the program is the content and the real research of best Practices. It was a hard job as an Awards Judge due to the real top level of competitors and their great results."
Fabrizio Majorana, Deputy CEO, UniCredit

The Global Six Sigma & Business Improvement Awards Website

"I am extremely pleased with BMO's breakthrough performance in Lean Six Sigma deployment across Product Operations in North America. Winning two prestigious Global Six Sigma Awards has validated the hard work and dedication of our people, and significantly stimulated interest from other BMO businesses to leverage Lean Six Sigma for delivering strategic initiatives."
Richard Lam, Deployment Leader, Quality & Productivity Management Office, BMO Financial Group

The Global Six Sigma and Business Improvement Awards are given to the most outstanding organizational achievements through the deployment of business improvement programs.

The focus of this elite awards program is to demonstrate to the global business community the real results and excellence which organizations achieve through the successful deployment of Six Sigma and other business excellence programs.

The Awards present a great opportunity for organizations to win recognition for the great work that their Six Sigma and business excellence people are delivering to customers, shareholders and other key stakeholders.

The Global Six Sigma and Business Improvement Awards are steered by an independent Advisory Panel and judged by a panel of independent business improvement experts and practitioners.

Entries are welcomed from all types of organizations across the globe, both within the private and public sectors, which have implemented business improvement initiatives to deliver real organizational excellence.

The 2008 Awards entries are now closed, but for more information on the organizational and project categories, how to submit an entry and submission deadlines for the 2009 Awards, please visit www.tgssa.com

Key Speakers

This program is currently in research.

If you wish to be involved please email research@wcbf.com


Agenda and Speakers

Wednesday, August 19th, 2009 - Conference Day #1
  • 7:30 Breakfast and Networking
  • The agenda and speakers are not announced until 16-20 weeks prior to the event. However, as the leading research team in this sector, you can be assured we create the strongest need-to-know agendas that address the current burning issues you face in your job functions. Importantly, we spend a substantial amount of time locating and selecting the best first-class thought leaders, who have addressed those issues. WCBFs key differentiator is that we draw on more resources and spend more time researching our events than anyone else, consequently they are of a far higher quality and reach a much larger audience.

    As recognition for registering before the agenda and speakers are announced we are offering substantial discounts to register early.

    Book now and save up to $575.


    Workshops & Special Events


    Networking Opportunities

    The 4th Annual Lean & Six Sigma in Service & Transactional Environments Conference will bring together senior-level quality & process improvement professionals from a broad range of organizations.

    One of the key benefits of attending this conference is the networking opportunities you will find.

    WCBF structure their events to make them as interactive as possible to maximize knowledge sharing. As well as networking opportunities over breakfast, breaks, sit down plated lunches, a gala reception and various dinners, there are roundtable sessions, panel sessions, Q&As and various benchmarking forums. WCBF understands networking is a key value driver, and we make sure our events are at cutting-edge of the latest networking thinking, including recently introduced initiatives such as the "Wall of Opportunity" and "Speed Networking"

    Sponsorship provides a unique opportunity to demonstrate your presence amongst a pre-eminent network of senior management executives. A range of sponsorship and advertising options are available, if you are a consultant or vendor and wish to take further advantage of these opportunities, you should contact Flora Hamilton of WCBF about taking an exhibition booth or sponsoring one of the lunches, breaks or evening receptions.



    Who Should Attend

    WCBFs 4th Annual Lean & Six Sigma in Service & Transactional Environments conference is being extensively researched and specifically tailored to meet the requirements and interests of professionals working within a broad range of industries.

    You will benefit from this conference if you are a:

    Director of:
    Quality
    HR
    Operations
    Six Sigma

    Six Sigma:
    Program Leader/Sponsor
    Process Champion
    Master Black Belt
    Black Belt
    Green Belt

    Vice President, Senior Vice President, Executive or Manager within:
    Process Management / Improvement
    Operating Excellence
    Service Quality
    Continuous Improvement
    Business Improvement
    Technology Planning
    Performance Excellence
    Customer Service Management
    Supply Chain Management

    Prices, Discounts and Key Terms

    Prices
    FULL PRICE PRICE BEFORE 07/14/09 PRICE BEFORE 06/02/09 PRICE BEFORE 04/21/09 PRICE BEFORE 03/24/09
    Conference and 3 Workshops $4472 Save $275! $4197 Save $375! $4097 Save $475! $3997 Save $575! $3897
    Conference and 2 Workshops $3813 Save $250! $3563 Save $350! $3463 Save $450! $3363 Save $550! $3263
    Conference and 1 Workshop $3,154 Save $225! $2929 Save $325! $2829 Save $425! $2729 Save $525! $2629
    Conference only $2495 Save $200! $2295 Save $300! $2195 Save $400! $2095 Save $500! $1995

    Click here to save the dates in my Outlook Calendar

    If you would like a reminder nearer the event please click here.

    Or just print this page for future reference.

    5 FREE GOAL/QPC Memory Joggers if you register by 06/02/09
    FREE! All completed registrations received before 06/02/09 will be entitled to receive 5 GOAL/QPC Memory Joggers worth over $75, to be sent to you by GOAL/QPC prior to the event.


    Government Agencies and Military Pricing
    30% discount on full prices above. Please call 800-959-6549 to obtain this pricing when registering.

    Online Offer
    Save an additional $50 off when you book online with a credit card - applies to Full and Early Bird prices only.

    Early Bird Prices
    Please see the payment table for Early Bird price discount cut-off dates.

    Bring Your Team
    Group Booking Discounts

    WCBF understands the value of team knowledge sharing. Groups booking at the same time from the same company receive the following discounts (discounts apply to the full price only and cannot be applied retrospectively).

    Teams of 3+ receive a 10% discount
    Teams of 4+ receive a 20% discount
    Teams of 6+ receive a 30% discount
    Teams of 8+ receive a 35% discount
    Teams of 10+ receive a 40% discount
    Teams of 20+ receive a 45% discount
    Teams of 30+ receive a 50% discount

    Discounts Calculation

    When booking on-line both "Early Bird" and "Registration Code" discounts will be calculated automatically. For "Group Booking" discounts please call the +1-800-959-6549 to obtain a Group Code.

    IF YOU ARE BOOKING BY FAX OR POST, PLEASE PHOTOCOPY THE REGISTRATION FORM FOR ADDITIONAL DELEGATES.

    I have two discounts e.g. early bird and group. I would like to use for my conference registration; can I use both of them?

    No, we do not combine discounts but we will honour the discount that is better for you.

    What does payment include?

    Payment includes breakfast, breaks & refreshments, lunches and the gala reception on the first evening of the conference. Check the on-line agenda for timings.

    A detailed conference workbook and/or CD with presentations and all meeting materials.

    When is payment due? Important please read.

    To receive any early payment discounts, registration and payment MUST be received at the time of registration and before the respective cut-off date.

    Any discounts offered (including team/group discounts) also require payment at the time of registration.

    If payment is not made by credit card, payment must be received within 10 days of registration and prior to the conference. If payment does not arrive less than 10 working days prior to the event, a credit card payment will be requested.



    Timely, Topical, Fresh, Credible, Clear and Concisely Worded Information for the Six Sigma and Process Improvement Community


    Cancellation
    If you have to cancel your registration you can either send a substitute colleague in your place or claim a credit within the following time frames before the conference. To send a substitute colleague, please send an email to register@wcbf.com with your full contact details of the current attendee and conference they are registered for, and then your full contact details, including your job title, and email address.

    WCBF does not provide refunds for cancellations.

    For cancellations received in writing more than ten (10) working days prior to the conference you will receive a 100% credit to be used at another WCBF conference for up to one year from the date of issue. For cancellations received less than ten (10) working days prior to the event no credits will be issued.

    In the event that WCBF cancels an event, delegate payments at the date of cancellation will be credited to a future WCBF event. This credit will be available for up to one year from the date of issue.

    In the event that WCBF postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive a 100% credit representing payments made towards a future WCBF event. This credit will be available for up to one year from the date of issue. No refunds will be available for cancellations or postponements.

    WCBF is not responsible for any loss or damage as a result of a substitution, alteration, cancellation, or postponement of an event. WCBF shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this conference inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; or any other emergency.

    Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, WCBF reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.

    Changes to the Program
    WCBF reserves the right to make changes to any aspect of the program, agenda, speakers, dates and venue location and can also cancel events if enrolment criteria are not met, or when conditions beyond its control prevail. Every effort will be made to contact each delegate if the event is cancelled. If an event is not held for any reason, WCBFs liability is limited to the refund of the registration fee only. WCBF is not responsible for any loss or damage as a result of a substitution, postponement, alteration or cancellation of the event due to causes beyond its control including, without limitation, natural disasters, sabotage, trade or industrial disputes or hostilities, and accident.

    Exhibitors and Sponsors Cancellation Policy
    WCBF cannot accept cancellations from exhibitors and sponsors.

    Protection of your data
    Personal data is gathered in accordance with the Data Protection Act 1998. Your details may be passed to other companies who wish to communicate with you offers related to your business activities.

    Travel and Accommodation

    This will be held at a five-star venue - details to be announced shortly.

    Documentation, Tapes and CDs

    The Conference experience is unique, but we can still provide you with the documentation of the event you missed on CD, for $699 (inc.p&p).

    To order call (1) 800-959-6549 0r (1) 312-466-5774 - or email reg@wcbf.com.

    Sponsors & Partners
    Produced by:
    Produced by:


    info@wcbf.com