Back to basics

- Deployment of Lean and Six Sigma, especially in today's global economy
- Getting senior management and employee buy-in
- Selecting, training and maintaining the right deployment teams
- Deployment best practices
- How to sustain your deployment, or revitalize it

WORKSHOP LEADER: Julie Brignac, President, QUANTUMSIX SOLUTIONS, INC. Julie Brignac has over 20 years of highly successful commercial and operational experience in globally matrixed organizations, where her career began at E.I. du Pont in Wilmington, Delaware. For nearly ten years, she assumed increasing responsibilities in Supply Chain Operations and Project Management at key manufacturing sites throughout the United States, and was a member of the highly prestigious field program for Finance professionals. Over the next ten years, Julie’s leadership included roles in the areas of Quality and LeanSigma, Supply Chain Management, Finance and Procurement. She has significant experience in international outsourcing, as well as leading team members located throughout the globe. She has held senior executive positions at Honeywell and Newell Rubbermaid’s Sanford Brands, and was the LeanSigma deployment leader for all businesses of Brambles Limited, a $4.5B company headquartered in Sydney, Australia. Through Julie’s leadership and expertise in deploying LeanSigma programs, her efforts have resulted in project benefits and savings totaling in excess of $300M. In addition to Julie’s LeanSigma responsibilities at Sanford Brands and Brambles, she was the Vice President – Purchasing and Chief Procurement Officer respectively for those organizations. Julie now is the President and founder of QuantumSix Solutions, Inc., a firm focused on supporting small to midsize companies deploying LeanSigma within their organizations. QuantumSix focuses on all elements of strategic deployment, including executive coaching, change management, training and facilitating at all organizational levels and infrastructure development.

Julie is also a principal consultant and partner with PMMS Consulting Group North America, a globally renowned procurement consulting firm based in the United Kingdom. PMMS provides various levels of consultancy in procurement, as well as world class training in negotiation, skills development and strategic proposal management.

Julie holds a degree in English and Communications from the University of Virginia, and a Master of Business Administration degree from the University of Maryland. She is an Associate Adjunct Professor in the Undergraduate School of Supply Chain Management at the University of Maryland, and an Adjunct Professor of Online Learning for the Whitman Business School for Syracuse University. She is a certified Six Sigma Blackbelt, Lean Expert and a Certified Purchasing Manager from the Institute of Supply Management.

Transactional Lean application

Have you “Leaned” today?” That is the headline from one of our internal newsletters regarding sharing the application of lean in our Sales, Marketing and Services processes. Originally deployed in manufacturing, our application of lean has now moved to our transactional services processes. Lean principles, tools and data processes can and should be used in transactional service environments. Emphasis on speed and waste identification has become a competitive differentiator in focused customer service. The workshop leader will share best practices learned at Agilent Technologies. In addition, the workshop leaders will facilitate a participant discussion focused on the workshop objectives. Participants will take away best practices that they can apply to their own process improvement activities in their businesses.

Session objectives:

1. Transactional Lean
- How to develop process measures (especially, when the team does not believe they own a process)
- Speed: It’s not the same as “fire-drill” mode
- Waste identification and elimination (No one likes to be called a bottleneck)

2. Gaining buy-in from sponsors and employees
- Getting resource support for a Kaizen event or lean assessment (i.e. They give you a day – you need a week)
- Gemba in transactional environments (i.e. why can’t we do “virtual” lean?)
- The spirit of Kaizen – people collaborating on fixing customer problems

3. Link to corporate strategy
- If we fix this – will it make a difference? In other words, does our customer care?
- So many good ideas, so few resources – how to prioritize
- Sustaining the benefits: six months later is it still working?

WORKSHOP LEADER: Peggy Fry, Master Black Belt and Global Six Sigma Program Manager, Life Sciences and Chemical Analysis (LSCA) Group, AGILENT TECHNOLOGIES, INC Within her current role, Peggy manages a Black Belt project portfolio management team supporting the Sales, Marketing and Services transaction business within LSCA. She is a proven leader in Finance, Information Management, Marketing Analytics and Process Improvement and Quality initiatives. As a leader, she develops teams, designs new processes and applications, and supports customer experience improvement efforts. She has a significant background in Financial Management from Wells Fargo Bank and earned her MBA from University of San Diego.

Leveraging organizational knowledge, raising operational excellence by the power of replication

What has your organization invested in Operational Excellence in the last 5 years? 10 Years? What has happened to that knowledge and those processes? Are you confident that the excellence that you create (or discover) is effectively shared with every process and Stakeholder that can benefit? Does your organization rely on databases and search tools for sharing or replicating your project success? Do you have replication efforts that rely on osmosis alone? George Pesansky will share both a strategic roadmap for integrating Replication into your Operational Excellence efforts, as well as a number of unique tactical tools that create the structure, and persistence needed to make replication a reality. Experience tools such as the Success Modes Effects Analysis for prioritizing key contributions and Knowledge Stream Mapping™ for identifying and communicating the factors that influenced a Best Demonstrated Practice. George will focus on the specifics of how to harness the knowledge you have already invested in and make sure your Operational Excellence efforts are exponential in the future.

Workshop Exercise: Get hands on experience in creating a Knowledge Stream Map of how and why a best Demonstrated Practice (BDP) is worthy of replication. See what you would succinctly communicate to others enabling replication of your mapped best demonstrated practice. Participants will see and use this and other focused replication tools. Participants will receive a Knowledge Stream mapping workbook and a free one hour virtual replication counseling session after the summit with the author.

Panel Discussion: Listen first hand to practitioners and organizations applying and gaining the value of this ground breaking toolkit. See how it complements all of your Operational Excellence efforts (Lean, Six Sigma, TOC, BPM, etc…). Ask questions and experience real life application of this powerful toolkit. XONITEK will present 4-5 key business leaders at leading Oil & Gas, Manufacturing, Pharmaceutical, and Transactional companies.

WORKSHOP LEADERS:
Steve Bonacorsi, MBB, PMP, MBA, MS-CIS, Deployment Leader and Lean Six Sigma Master Black Belt, XONITEX ORPORATION Steve is an experienced Engagement Director/Principal with 18 years of process improvement experience in the areas of information technology, human resources, federal defense, asset management, finance, retail, and medical services industries. Steven has global experience in leading enterprise-wide deployments both Federal and Commercial.
George Pesansky, Sr. Consultant, XONITEK CORPORATION Mr. George Pesansky has worked in Continuous Improvement for over 10 years, teaching hundreds of Green and Black Belts the methods and tools of Lean and Six Sigma. Working with many organizations that struggle to utilize the largest lever of these tools (transferring the project knowledge); George has devoted himself to developing the tools and methods to achieve this elusive result. Mr. Pesansky has discovered and utilized methods that allow organizations to unlock these benefits as well as unlocking the root causes of excellence that were never touched by a Six Sigma or Lean project. Helping organizations utilize the excellence they already have is George’s specialty and focus. George Pesansky is a thought leader in the area of Knowledge Transfer and Results Replication. As a Lean Six Sigma Master Black Belt trainer and coach, George has developed over 500 continuous improvement professionals and facilitated the development of Continuous Improvement and Knowledge Transfer efforts at multiple companies

Blended Learning LSS/CPI Benchmarking Workshop

Increasingly, organizations are discovering that blended learning – if the e-Learning is engaging and motivational – is a better learning technique for Lean Six Sigma/Continuous Process Improvement than 100% ILT or Standalone e-Learning. Here’s a single workshop where you can benchmark your training process with the LSS/CPI blended e-Learning programs of AT&T, Black & Decker, Blood Systems, CSX Transportation, PwC, and Raytheon. Workshop case study and discussion material will be drawn from recent webinar presentations delivered by each organization. You will learn about their former state of LSS/CPI training, current blended approach, plans for the future and ‘lessons learned’. You will walk out the door with the knowledge, data and a plan to achieve similar results in your organization.

As a result of your participation in this workshop, you should be able to:
- reduce ILT training days plus overall training time and costs
- increase training capacity, adaptability, effectiveness and retention
- properly prepare Green Belt candidates for a one-week class of simulations and project work with as little as 10-15 highly productive online training hours
- automate pre and post testing, certification exams, and refresher assessments using questions and passing criteria that fit your situation
- refine e-content via preferences and virtual customization so that it fits your needs
- create complementary, custom e-Courses that will exceed your expectations in terms of simplicity, cost and quality
- deploy on your own, a completely “green” blended learning system to organize modules, manage classes
- deliver materials, mentor students, administer exams, monitor progress and report results

WORKSHOP LEADER: Rob Stewart, President and CEO, THE QUALITY GROUP the thought leader in blended learning and producer of best-of-class LSS/CPI e-Learning solutions that exponentially increase ROI and are the choice of leading global corporations, respected academic institutions and revered subject matter experts. Rob has 20 years of experience in the e-Learning field, and has spent his entire career in technology.

The 12 Voices of the Customer: how to uncover, translate, measure & deliver what customers want

Success in challenging times is more dependent than ever on understanding and delivering what customers want. But the well-meaning notion that we should listen to “the voice of the customer” is an insult to our intelligence. Everyone knows there is no such thing as the customer. This necessarily means there must be more than one voice to listen to. Yet we can make potentially fatal assumptions about (1) who “the customers” really are, (2) what questions to ask, (3) how to prioritize their answers and (4) how to define and measure success. You’d never tolerate ambiguity in the answer to the math problem, 7+5=X. We’ve had years of math training, but little or none in linguistics. The ambiguity of our language and weak linguistic discipline remains a largely untouched challenge. This course supplies the needed rigor by giving you simple "word formulas", powerful as math equations, that reveal the mind of the customer. Tools such as surveys, quality function deployment (QFD), the Kano model, ISO 9000, design for six sigma (DFSS) and others have been increasingly used to capture the voice of the customer (VoC). While they have all made contributions, NONE answer key questions every practitioner must answer. Naturally, this workshop provides those answers. The firm that lost a $400 billion contract (that’s right, with a “b”), referenced in this presentation, is simply one more scenario of what can go wrong when interpreting customer priorities. On the other hand, examples from government, healthcare and such recognizable firms as Starbucks, Amazon.com, Southwest Airlines, Honda, Motorola and Google illustrate the growth potential possible by using the easy-to-understand but rigorous methodology described in this session.

LEARNING OBJECTIVES
The innovative framework and tools in this workshop will strengthen whatever you are already doing on voice of the customer projects, commissioning a customer survey or designing new products. You’ll learn a refreshing new way to uncover and translate the mind of the customer in ways you never thought possible, including how to:
- Create the strategic framework for your VoC initiative
- Consider the 7 most common ways to collect customer needs
- Avoid the ten most frequent failures of satisfaction surveys
- Determine who your customers really are in every context
- Ask the three “word formulas” that always uncover priorities
- Translate squishy perceptions into objective measures and innovative alternatives
- Connect customer satisfaction, product design, innovation and growth
- Cases of how this methodology has resulted in better than 20-to-1 ROI

WORKSHOP LEADER: Robin Lawton, President, INTERNATIONAL MANAGEMENT TECHNOLOGIES, INC. is a best-selling author and internationally recognized expert in creating rapid strategic alignment between enterprise objectives and customer priorities. He has over 30 years experience directing both strategic and operational improvement initiatives. His powerful but easy-to-understand principles and tools are outlined in his first book, Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed (5-star rated at Google and Amazon). Some of his other books and articles are described at www.imtC3.com. Rob was ranked #1 of 88 speakers by an international organization in 2007. He has been a featured presenter at international and domestic conferences sponsored by the Chamber of Commerce, Japan Management Association, American Management Association, Federal Executive Board, American Quality Institute, International ISO Conference, Minnesota Healthcare Association, American Society for Quality (ASQ), Association for Manufacturing Excellence (AME) and many others. Rob is a provocative, humorous and engaging speaker with a wealth of practical application experience.

Implementing process improvement in a design-only facility

When discussing process improvement, Business Process Management and Implementation (BPM/I), or even Corrective and Preventive Action (CAPA), examples provided are typically for manufacturing facilities or service industries. What happens when an organization is only a design organization? Can these tools be used effectively? If so, how?

This workshop will involve the attendee in discussing the pros and cons of implementing BPI, BPM/I, and CAPA in a design-only environment. We'll explore what tools are most appropriate for use in a Design house, and show the universality of some tools that are typically considered to be 'manufacturing' tools, and how these tools can can be used in a variety of non-manufacturing ways.

WORKSHOP LEADER: Mary McDonald, CQA, MSIA, CEO/CTO, MCDONALD CONSULTING GROUP Mary F. McDonald's varied career includes Senior Engineer at IBM, Director of Quality, Environmental, Health and Safety at Electrosource; Program Manager at Motorola, and CEO/CTO of the McDonald Consulting Group, where she consults with a variety of clients in the oil/gas, semiconductor, high tech, automotive, service, Mgt System Registrar, and manufacturing sectors. Mary holds a BS in Environmental Engineering and an MSIA in Industrial Administration, and numerous certifications, including Lead Auditor in several management standards.

Mary is a member of the United States Technical Advisory Group for ISO 9001 (TC176) and ISO 14001 (TC207), a Fellow and former President of the International Microelectronics and Packaging Society, a Senior Member of the American Society for Quality, and has won numerous accolades and awards from clients and conferences. Mary is a frequent invited speaker on diverse topics ranging from management systems integration and effective root cause analysis, to how to deal with your psycho boss/coworker or discover which of the seven intelligences you possess. She is also branded as “the Efficiency Doctor” (tm) and “the Integration Doctor” (tm). Her passion is streamlining processes, and she works with her clients to eliminate waste, integrate systems, and design and implement processes that not only make sense but save money.

Mary lives in Austin TX with her husband and two teenaged children (when she's not living in hotels) and loves to read (which she does on airplanes, usually).

Finding the silver lining in a cost conscious world - how to move from optimization to innovation and back again through transactional innovation

- Defining transactional innovation
- Marrying the best of Lean Six Sigma and the structured innovation methods and tools
- A perspective on what fits where and how
- Interactive case study

WORKSHOP LEADERS:

James Eynard, Lean Six Sigma Master Black Belt, INTEL CORPORATION James Eynard is a Lean Six Sigma Master Black Belt and Methodology Deployment Manager for Sales & Marketing and Sustainability for the Intel Corporation. He has extensive experience in deploying Lean Six Sigma within key process areas including Manufacturing, Procurement, Logistics, Finance, Information Technology, Customer Support, Sales & Marketing and Sustainability. James develops courses in technical and non-technical methods and tools. Past courses include Transactional Innovation, Survey Design and Analysis, Monte Carlo Simulation and Bubble Plot Analysis. He is a regular author of internal insights on applied Lean Six Sigma analysis techniques and on convergence of complimentary methods (TRIZ, ASIT, ToC, etc.) and is renowned for his engaging teaching style and demeanor with students. James holds an MBA in International Management from the Thunderbird School of Global Management. He is married with 4 children and resides in Portland, OR.

Sharlyn Stocker, Senior Master Black Belt, INTEL CORPORATION Sharlyn Stocker is a Senior Master Black Belt and Methodology Deployment Manager for Fab Sort Manufacturing and Assembly Test Technology Development for the Intel Corporation. Prior to joining Intel, she successfully consulted in Six Sigma methodologies for 20 years in a variety of industries which included; semiconductor, automotive, mining, biotechnology, telecommunications and non-profit service organizations. Sharlyn has extensive experience in applying Lean Six Sigma and innovative techniques to manufacturing, product and process development and transactional environments. She has designed and developed entire curriculums, industry-specific course materials and how-to's on implementation over the course of her career. Sharlyn has a Bachelor’s and Master’s degree in Industrial Engineering from Arizona State University and was awarded 2 patents for applications in electroluminescent technology. Sharlyn and her husband have three children and live in Mesa, Arizona.

Operational excellence in the era of turbulence

Today's business environment challenges your ability to achieve and sustain competitive performance. Change comes faster than expected and the consequences of poor responsiveness are severe. It is likely that your organization has invested large sums of money and key resources in programs and methods to improve performance, only to become frustrated with less than expected returns and poor capability to meet changing customer needs.

This interactive workshop will explore the following questions:
- Do you become aware of problems only after performance has failed?
- Are your customers frustrated, increasing their oversight and going to your competitors?
- Is performance reactive to and lagging customer requirements?
- Does your current capability and talent mix fit your performance challenges?
- Are business controls constraining competitiveness and responsiveness?

WORKSHOP LEADER: John C. Evelyn, President, TRIDENT LEVERAGE, LLC Widely known for an agile insight that quickly crystallizes strategic and operational business issues, John Evelyn delivers high energy and effective candor to senior executives, enabling focused execution of successful and measurable strategies. He has earned the role of trusted advisor across a wide range of organizations in the private and public sectors, domestic and multi-national. With extensive experience in guiding very successful business transformations and the development of hundreds of exceptionally capable business professionals, John has developed a timely and innovative approach to operational excellence in today’s turbulent business and service environment. His experience and expertise includes leading teams of professionals and personal delivery of Enterprise and Organizational Strategic Alignment, Six Sigma and Lean Transformations, Business Process Management, Voice of The Customer in Dynamic Environments and a range of tailored executive coaching and development engagements. John earned a Bachelor of Mechanical Engineering from Georgia Tech and a Masters of Business Administration, Summa Cum Laude from the University of Miami. Following his key contributions within Florida Power and Light which led to the first award of the Deming Prize outside of Japan, John began a global career of enabling innovative solutions to challenging business and strategic issues. A gifted communicator, he is often asked to deliver engaging and evocative messages to groups, organizations and events. A favorite topic is energizing organizations and individuals to understand the importance of choices and decisions and the impacts they have, far beyond the foreseen, and finding opportunities for success in every storm.

Six Sigma marketing: from cutting costs to growing market share

Six Sigma Marketing takes elements from both Six Sigma and marketing and forges them into a powerful and focused discipline designed to increase the enterprise’s market share and top-line revenues. It is a structured approach that addresses the need for more effective and efficient marketing activities in order to achieve value proposition goals at lower costs. It represents what many have called the next generation in Six Sigma—one not focused solely on reducing costs or defects but actually on increasing revenues and market share.

Based on a case study from DuPont Performance Coatings, this workshop will provides hands-on experience with the modified SSM DMAIC that will enable participants to:
- Define product/markets that will provide the greatest ROI for Six Sigma and marketing initiatives
- Measure market perspectives on value that include market-driven CTQs and their relative importance
- Analyze competitive performance on those CTQs to identify value performance gaps
- Improve competitive performance by capitalizing on value-enhancing opportunities with people, products/services, and processes
- Control customer defects by monitoring performance at all customer touch points

The result is a data-driven, market-focused approach to identifying and prioritizing Six Sigma projects that will drive revenue and market share growth while reducing or eliminating customer defects.

WORKSHOP LEADER: Dr. Reginald W. Goeke, Principal and Founding Partner, MARKET VALUE SOLUTIONS (MVS) Reg has consulted on marketing, competitive strategy, and business process improvements for such companies as DuPont, Dunn and Bradstreet, the Principal Financial Group, Thrivent Financial, the Caterpillar Inc. Worldwide dealer network, Kraft Foods, Case New Holland, the Southern Companies and other public utilities. Dr. Goeke has pioneered in the development of customer information systems for these and other companies, and specializes in the systematic deployment of customer information into effective competitive strategies and business performance improvements.

Before founding MVS, Reg was on the faculty at Penn State University, where he has also taught in Smeal College’s Executive Education Programs. Dr. Goeke has presented workshops and seminars on the subject of Customer Value Management throughout North America and Australia, including presentations for such professional organizations as the American Society for Quality (ASQ), the Institute for the Study of Business Markets (ISBM), the American Productivity and Quality Center (APQC), the International Productivity and Quality Center (IQPC), the Worldwide Conventions and Business Forums (WCBF), and numerous other state and regional organizations. He has served as a subject-matter expert for the APQC on the benchmarking of best practices in value management across business sectors and industries.

Reg has authored or co-authored numerous articles and half a dozen books on using the voice of the market to drive business performance, increase market share, and improve profitability. His most recent publications include: Value Driven Channel Strategy: Extending the Lean Approach (Quality Press 2006), Competing for Customers and Winning with Value (Quality Press 2006), and Strategic Six Sigma for Champions: Keys to Sustainable Competitive Advantage (Quality Press 2006). Reg is currently a featured columnist at SixSigmaIQ.com and at CustomerManagementIQ.com.

Combining the exhilarating thrills of Universal’s Islands of Adventure theme park with Six Sigma concepts - the Universal Six Sigma Challenge will test your knowledge of Six Sigma theory along with your ability to work together to solve a variety of park related clues and challenges. Each team will have the opportunity to experience the park’s most popular attractions while working together to complete their assignments.

But only one team will emerge the winner!

How does it work?
- The group is broken up into small teams
- A variety of clues are provided and are solved by exploring the park and experiencing the attractions
- Cameras are provided to help capture each team’s creativity and to ensure teams are working together

Achieving design excellence

Smart designs are released for production after fanfare in the design engineering for its completion. Ecstasy of smart designs often turns into nightmares for the manufacturing department. Experience has shown that most manufacturing problems can be traced to design related issues, thus making excellence in design a high priority. Praveen’s workshop includes simple and powerful concepts and tools necessary to achieve excellence in design and better manufacturability for customer loyalty. Excellent designs should lead to revenue growth, and the higher profit margin with waste-free production.

Topics include:
1.Ten Killers of Excellence
2.Requirements for Excellence
3.Design Excellence - Design for Manufacturing
4.Manufacturing Excellence - Manufacturing to Design
5.The Breakthrough Innovation Framework

Key Benefits:
1.Better designs in shorter time
2.Innovative designs
3.Improved quality

WORKSHOP LEADER: Praveen Gupta, President, ACCELPER CONSULTING Praveen consults with companies looking for sustained profitable growth. He has deployed methodologies for rapid improvement in top and bottom line through measurements, excellence, and innovation.

Praveen has worked for Motorola and AT&T Bell Laboratories, and consulted with several organizations. He has written for several magazines. His best selling books include Business Innovation in the 21st Century, Six Sigma Business Scorecard, The Six Sigma Performance Handbook, and Service Scorecard. Praveen’s work has been translated in multiple languages.

Praveen teaches Business Innovation at Illinois Institute of Technology, Chicago, and Operations Management at DePaul University.

Cost optimization

Many companies have suffered inertia to recession-proof their organizations and have leapt to drastic and deep cost cutting initiatives. We have found 9 out of 10 cost-reduction programs fail to achieve their targets and don’t deliver long lasting results. Some leading organizations are starting to realize that “cost optimization” – instead of cost cutting – is not a one time exercise, and they are focusing on more effectively managing their business to deliver sustainable cost improvement. Various approaches will be presented, from taking a holistic view across functions to shared services models to deploying IT that is flexible and right sized for the business, all targeted at greater transparency of operational costs and ways to mitigate, defer or offset these costs.

WORKSHOP LEADER: Sanjay Basu, Director , KPMG Sanjay is a Director in KPMG’s Transaction Services practice where he specializes in understanding the value and cost of the technology component in acquisition or divesting candidates, uncovering business issues that have technology implications and potential risks to the deal, and identifying opportunities for additional value after completion of the transaction. His special area of interest is guiding cost optimization strategies to help companies work through the downturn and prepare for a recovery.

He has worked on over 100 M&A transactions covering corporate acquisitions, spin outs or sales. He has worked in private equity for over 4 years, advising portfolio companies and strategic corporate partners on technology mergers and acquisitions/corporate venturing programs, intellectual property, business model due diligence, and transaction management (acquisition and sale valuation, deal structuring, negotiation and identification of funding sources).

The 4th Annual Global Lean, Six Sigma and Business Process Improvement Summit & Industry Awards will bring together senior-level quality & process improvement professionals from a broad range of organizations.

One of the key benefits of attending this conference is the networking opportunities you will find.

WCBF structure their events to make them as interactive as possible to maximize knowledge sharing. As well as networking opportunities over breakfast, breaks, sit down plated lunches, a gala reception and various dinners, there are roundtable sessions, panel sessions, Q&As and various benchmarking forums. WCBF understands networking is a key value driver, and we make sure our events are at cutting-edge of the latest networking thinking, including recently introduced initiatives such as the "Wall of Opportunity" and "Speed Networking"

Sponsorship provides a unique opportunity to demonstrate your presence amongst a pre-eminent network of senior management executives. A range of sponsorship and advertising options are available, if you are a consultant or vendor and wish to take further advantage of these opportunities, you should contact Flora Hamilton of WCBF about taking an exhibition booth or sponsoring one of the lunches, breaks or evening receptions.

Email: flora.hamilton@wcbf.com

WCBF invites all Senior Executives and Professionals from across industry world-wide striving for business improvement and competitive advantage including:

• Presidents and CEOs

• Chief Operating Officers

• Chief Information Officers

• Chief Quality Officers

• SVPs and VPs of Quality

• SVPs and VPs of Six Sigma and Lean Six Sigma

• VPs of Operations

• Heads of Process Excellence

• Heads of Continuous Improvement

• Heads of Business Improvement

• Deployment Leaders and Six Sigma/ Lean Six Sigma Champions

• Master Black Belts

• VPs of Manufacturing

• Heads of Process Engineering

• Heads of Organizational Development

• Heads of Innovation

Walt Disney World Swan and Dolphin

1500 Epcot Resorts Boulevard

P.O. Box 22653

Lake Buena Vista, FL 32830

Reservations: 1-888-828-8850

http://www.swananddolphin.com

WCBF has negotiated a special meeting rate of $169.00 +taxes per night at this incredible 4 star property located on the grounds of Walt Disney World. To confirm this rate, please mention WCBF Global Six Sigma Summit when you call to book your room. (Note: Group reservations MUST be made by calling - can not be done online)

- $10.00 Per Day Resort Fee (Internet, Telephone Calls, Fitness Center, Etc.)

- Cancellation Policy - 72 Hours Prior to Arrival

In the heart of the Walt Disney World® Resort, the award-winning Walt Disney World Swan and Dolphin is your gateway to Central Florida's illustrious theme parks and attractions. The resort is located in between Epcot® and Disney's Hollywood Studios™ and close to Disney's Animal Kingdom® Theme Park and Magic Kingdom® Park. Discover our magical surroundings, superior service, luxurious facilities and redesigned guest rooms featuring the Heavenly Bed®. Enjoy the new Mandara Spa, 17 spectacular restaurants and lounges, five pools, a white sand beach, two health clubs, tennis, nearby golf and many special Disney benefits, including complimentary transportation to all Walt Disney World® Theme Parks and Attractions, and exclusive Extra Magic Hours in the theme parks.

The Conference experience is unique, but we can still provide you with the documentation of the event you missed on CD, for $699 (inc.p&p).

To order call (1) 800-959-6549 0r (1) 312-466-5774 - or email reg@wcbf.com.