Accelerating the Lean Six Sigma Transformation by Engaging Physicians

• Instilling a culture of continuous improvement early in physician development by using Lean Six Sigma principles to improve graduate medical education
• Recognize how to use quality measures to drive physician behavior
• Provide physicians with a set of skills to effectively manage their value streams and drive change
• Akron Children’s Hospital Physician Case example: Implementing a daily huddle, metric board, poka yoke walks

Speakers: David Chand, Pediatric Hospitalist / Lean Six Sigma Project Leader, Akron Children’s Hospital

Anne Musitano, Lean Six Sigma Project Leader, Akron Children’s Hospital

Achieving and Sustaining Excellence – Transforming the Healthcare System

• Delivery of services and patient safety can be enhanced by reducing waste and using a data-driven methodology
• Applying next generation quality management philosophy and methodology in Healthcare
• Successful improvement projects undertaken in the field
• Achieving quality and organizational performance excellence

Speakers: Kathy Price, Director, Clinical Effectiveness, Sisters of Charity of Leavenworth Health System

Jennifer Ralston, President and CEO, HKPO Lean Sigma Experts

Value Velocity “Getting the Most Out of Your Lean Six Sigma Strategy”
• Identify the best fit programs that create greatest strategic value
• Build people/assets capabilities to enable programs
• Transform and systematically sustain improvement
• Learn and disseminate knowledge from previous implementation
• Provide link back to overall Operational Strategy
Speakers: Dennis McRae and Tim Johnson, Celerant Consulting, Inc.

Lean Six Sigma - Creating a Culture of Excellence by Increasing the Standards and Expectations of all Members of the Organization

• Why does Lean work in some organizations and not in others?
• The difference between success and failure is in cultural acceptance and the ability of an organization to accept change
• Developing a continuous process improvement culture
• Employing organizational change and development tools to overcome barriers and resistance to change

Speaker: Louis Rhodes, Vice President & Partner, USF Health - Center for Transformation and Innovation

Lean Six Sigma Change Management

• Developing a Change Management strategy and plan
• Developing a communication strategy and plan
• Understanding the role of change agents
• The challenges of initiating the change
• Challenges of sustaining the change
• Assessing the risks and contingency planning
• Managing the change – roles and responsibilities

Speaker: Nidia Williams, Director of Quality Outcomes and MBB, Southcoast Hospitals Group

What Leading Healthcare Organizations are doing to manage Productivity to drive financial success and optimize patient care delivery

Our team has been researching “What Leading Healthcare Organizations are doing to manage Productivity to drive financial success and optimize patient care delivery”. Based on our work to date, we believe we have identified the six characteristics that ‘Best In Class’ hospitals exhibit that allow them to be more productive while at the same time providing quality health care.
This interactive workshop will give the participants an opportunity to participate in taking our survey, looking at preliminary results and becoming part of the broader research project as we survey different populations.
The workshop will provide specific breakout activities where we discuss the 6 characteristics of best in class organizations, what we believe are the best practices for improving your implementation success, and how you could apply these to your own organization. We will also discuss some pitfalls and failures – it’s not an easy road!

Speaker: James O. Pearson, President of J.O.P. Consulting. 2006 WCBF VP of the Year Award winner. Former VP of Quality at EMC. BS, MS, Certified Black Belt, Professor of Practice, University of Massachusetts, Amherst.

How to Implement a Robust (Quality) Management System Based on ISO 9001 and the Baldrige National Quality Award Healthcare Criteria

By having a system to support the six sigma efforts and then to retain them is to me the foundation that needs to be there to build the six sigma house on. Many improvements have been made in healthcare organizations by just managing their suppliers. Usually these are not big enough projects to justify a full blown six sigma project, but sometimes are fruit from a lean project

Speaker: Mickey Christiansen Senior Representative, ASQ and Past Chairman, Healthcare Division, ASQ. CEO, TQM Systems

Lean Six Sigma: Going Beyond the Project to the Business

Described in this presentation are the nine logic steps associated with execution of the E-DMAIC system where strategy creation is step five and incorporates a blending of analytics with innovation for this planning creation. The IEE business management governance system has a metric improvement need pull system for the creation of Project DMAIC (P-DMAIC) improvement efforts, which truly integrate Lean and Six Sigma tools in the roadmap’s execution and benefit the business as a whole upon completion

Speaker: Forrest W. Breyfogle III, President and CEO, ASQ Fellow, Smarter Solutions, Inc

Long Term Lean Planning

In this session you will learn from the experiences of other hospitals, focusing on moving beyond lean tools and short term projects and transitioning into a longer term view of a Lean management and Lean leadership.

Speaker: Joseph Swartz, Director, Business Transformation, St. Francis Hospital & Health Centers

The Transformational Viewpoint of a Healthcare Accreditation Agency in the Current US Healthcare Environment

The Transformational Viewpoint of a Healthcare Accreditation Agency in the Current US Healthcare Environment
Established in 2009, the Joint Commission Center for Transforming Healthcare aims to solve health care’s most critical safety and quality problems. The Center’s participants – the nation’s leading hospitals and health systems – use a systematic approach to analyze specific breakdowns in care and discover their underlying causes to develop targeted solutions that solve these complex problems. In keeping with its objective to transform health care into a high reliability industry, The Joint Commission will share these proven effective solutions with the more than 18,000 health care organizations it accredits and certifies. Hospitals have made significant advances in quality – even better results are now achievable. Hospitals and The Joint Commission are working together to improve systems and processes of care. The speaker will deliver a presentation latest developments in transforming healthcare from the Joint Commission’s perspective

Speaker: Alex Vandiver, Executive Director, Operations, Master Black Belt Business Excellence, The Joint Commission

9.30am PANEL DISCUSSION:

What will the Organization look like when it has “Arrived” after a Quality Improvement Process?

Can lean techniques help hospitals increase efficiency, streamline processes, and improve patient outcomes and patient satisfaction? Lean process improvement isn't a new concept, but it is relatively new to health care. There are many skeptics who believe Lean is a manufacturing strategy and is not suited for medical care. Like the manufacturing industry, hospitals are in fact, extraordinarily complex organizations, with multiple interacting processes. Many of the principles of the Toyota Production System and other lean tools can and do apply to medical care delivery processes. Panelists will address the issue of how a healthcare institution knows it has “arrived” after going through the transformation process. Happier patents and better motivated staff while achieving sound financial status? There are many such issues to be discussed …..
Panelists: Panel Will be joined by Key Speakers from all days of the Summit

Improve your Organization's Performance on the Critical Factors that Drive Success – a Healthcare Perspective

Improve your Organization's Performance on the Critical Factors that Drive Success – a Healthcare Perspective
The Louisiana Quality Foundation is a non-profit organization of dedicated professional volunteers, which strives to assist Louisiana organizations to achieve performance excellence so as to gain competitive advantages. The Foundation administers the Louisiana Performance Excellence Award. This award was initiated by a group of state-wide quality professionals with the vision of providing recognition for organizations operating according to quality principles. The speaker will deliver the Foundation’s perspective on achieving excellence in healthcare and provide case studies of such achievements in Louisiana

Speaker: David Stoltz, President, Louisiana Quality Foundation

Health Care Quality, Effective Risk Management and Patient Safety & Satisfaction: Achieving Improvement Objectives in Healthcare

Health Care Quality, Effective Risk Management and Patient Safety & Satisfaction: Achieving Improvement Objectives in Healthcare

Speaker: Maureen Broms, Vice President, Health Care Quality & Patient Safety, New England Baptist Hospital

Ingraining Quality in the Mindsets of Healthcare Institutions – How to do Quality Effectively

Quality Management has become a major concern in the delivery of health care. The demand of community, economics of medical practice especially due to technological advances, increasing legal action in malpractice cases and concern to protect the interest of clientele have focused the attention on quality management programs for all hospital administrators, since the quality of health care has infinite number of elements. It is difficult to assess them all, yet we can demonstrate improvements in performed and elements of care, by putting each of these elements through measurable criteria. Quality assessment measures must cover the efficacy, efficiency, cost and outcome of health care technology. An elaborate valuation system should consist of detailed study of structure, process and outcome. This will establish a balanced equation between the performance and the resources. It is necessary to establish sound dependable methods like total quality management/continuous Quality Improvement in healthcare institutions. It is particularly important that quality care be ingrained as philosophy in Hospitals.

Speaker: Janet Davis, Organizational Effectiveness Director, East Jefferson General Hospital

A site visit to Ochsner Medical Center – Main Campus Emergency Room

A site visit to Ochsner Medical Center – Main Campus Emergency Room to see q Track in practice. The q Track process was developed by Dr. Joe Guarisco after Hurricane Katrina devastated New Orleans causing any people to flee the city including healthcare workers (e.g., nurses, physicians). The demand for emergency services was great with the resources very limited. Delegates will have the opportunity to visit Ochsner Medical Center to tour the Emergency Department and see q Track first hand. Interested delegates should inform the Summit organizers beforehand for effective planning purposes